Plenary Session: Thinking Outside the Inbox, Designing Student Comms for the Post-Email Generation
12:00 PM - 12:45 PM GMT
Speaker(s): Pernille Norregaard, Head of Communications, Regent’s University London, Galina Skvortsov, Senior Student Communications Officer, Regent’s University London
Plenary
Email has a giant presence on university campuses, but should students have to trawl through their inboxes to sort important information from clutter and spam?
Our students don’t think so. In a 2021 review, we found that students disliked getting so many emails, didn’t read them, and didn’t know how to find information across several different platforms. They told us they wanted one place where they could find out what’s happening on campus and get involved in their community.
In this session, we’ll dive into the problems we found, how we designed a project to untangle our channels and unite our communications across platforms, and what happens next as we move away from email.