Discover how digital tools can accelerate alumni engagement by building communities, fostering collaboration, and sustaining momentum

Join Santiago Fernández-Gubieda, Chief Reputation Officer at the University of Navarra, in conversation with Mark Sudbury to launch CASE’s new edition of A Memorable Experience. Reputation isn’t a media artefact; it’s an organisational outcome where governance, listening, behaviour, communication and resilience meet. We’ll share a five-layer, Monday-ready architecture: put communication at the governance table; build a listening stack that turns noise into options; stage memorable proof points; communicate fewer, clearer, truer messages; and rehearse for crises. Come for dashboards and decision briefs - and leave keen to read the book and apply the model on your campus.

Managers, and particularly new managers of new teams, face the dual challenge of driving performance while nurturing resilient, supportive teams. This roundtable explores how effective use of data can empower managers to make informed decisions, motivate colleagues and demonstrate progress. We’ll look at the University of Glasgow’s major gifts fundraising team as a case study to highlight the transformative power of data in building successful, adaptable fundraising teams.

Over the past year, CASE embarked on a research project with leading fundraising institutions on the use of generative AI in Advancement. This project provides both insights on current use of AI in Advancement and a detailed roadmap of next steps for accelerating your adoption. Recommended actions for leaders to position their teams for success in AI will also be highlighted.

In June 2023, the University of Manchester was victim of a cyber incident. Access to our alumni and supporter database was lost in July 2023, and did not return until May 2024. This is the story of what we did, how and why... and how we coped in a business continuity environment.

Leading a development office is never a straightforward path, especially when institutional readiness for ambitious fundraising is limited. This panel brings together senior leaders from London Business School, University of Luxembourg, and UIC Barcelona to share hard-earned lessons on shaping strategy that works in context, building a shared vision across diverse stakeholders, and fostering resilience in teams. Expect candid stories, practical strategies, and insights on how to turn challenges into opportunities for lasting impact.

Donor engagement has shifted significantly since the pandemic, with many institutions reporting lower attendance at large-scale reception events and higher returns from philanthropy-focused, intimate, themed dinners or innovative online gatherings. This interactive roundtable will explore how prospect and donor event strategies are evolving to meet changing expectations, improve return on investment, and deepen relationships to secure philanthropic funding. We will share brief examples of how we have shaped our own events programme utilising data insights from both domestic and international events in the last five years, before opening the floor for participants to exchange ideas on what’s working now, what’s not, and how success is being measured. Together, we’ll examine the drivers behind these changes, compare new and traditional event formats, and generate practical ideas that participants can adapt for their own programmes.

Join the Head of Alumni Engagement at the University of Nottingham and the Head of CERN Alumni Relations for an insightful session on how to measure alumni engagement effectively. We will explore what to measure, how to measure it, and why it matters for building strong, vibrant alumni communities. The session will include two practical case studies from the University of Nottingham and the CERN Alumni Network, showcasing different approaches, lessons learned, and actionable insights that you can apply in your own context. 

One thing we all have in common is how easy it is to make a mistake. So, rather than shy away from it (and in homage to the popular 'How to Fail' podcast series) the Trials & Errors webinar series celebrates failures and reflects on what you can learn from them. Regular CASE volunteers and webinar hosts, Hannah Fox (Regent’s University London) and Hayley Bryce (Giving Days Gurus) ask advancement professionals to reflect on how they've navigated a mistake, a change of plan, or something that simply didn't work out as they expected, in their professional (and sometimes personal) lives. Expect informal and candid discussion on decisions they regret or unavoidable errors - and plenty of reassurance that you're not alone!