Antonia Yeung is an engagement professional certified in environmental, social and governance planning, behavioural analysis, NLP, career coaching, and mediation, and a trainer for programmes in personal growth and team collaboration.

With over 20 years of experience in higher education and non-profit sector, Antonia is passionate about driving student growth, institutional advancement, and stakeholder engagement. She was Director of Alumni Relations at The Chinese University of Hong Kong and City University of Hong Kong. Her current role promotes user experience through campus development and service design, with a specific focus on environmental and operational sustainability.

Antonia is a CASE Laureate and has served CASE in various roles including Chair of the inaugural APAC Alumni Relations Institute (2011), Commissioner for Alumni Relations (2011-14), Co-Chair of the alumni relations track at CASE Asia-Pacific Advancement Conference (2018) and Co-Chair of the CASE Asia-Pacific Advancement Conference 2023.  She is currently a member of the CASE Council for Asia-Pacific.

Ken Gideon is the Director (Alumni) at the University of Southern Queensland.  He has been working in higher education for more than 30 years, both in the USA and Australia.  He is the Co-Founder and Co-Chair of AUAPG (Australian Universities Alumni Professionals Group).  He has co-chaired both the APAC Alumni Relations and Road Map to Advancement tracks on multiple occasions and is a CASE Fellow.  He has given more than 20 presentations about Alumni Relations across the sector at many national and international conferences.  Previously, he was also the Alumni Manager at the Queensland University of Technology and he was the founding Alumni Manager at the University of Queensland School of Medicine.  He has been a CASE volunteer for more than a decade and is thrilled to be Co-Chair of the 2024 CASE APAC Conference.

Brittany Haney is the Communications and Marketing Coordinator for Jakarta Intercultural School (JIS) in Indonesia. Alongside a team of dynamic professionals, Haney manages the school's internal and external communications, digital and traditional marketing, social media, branding, and more. She has lived in Asia for over 12 years, and her work in advancement began in 2017 when she served as the Alumni Relations Coordinator at Shanghai American School and spear-headed initiatives that strengthened the school’s alumni program. She later served as the Head of Admissions, Marketing and Communications at an international school in Cambodia before moving to Indonesia. Haney's passion is "connecting people to opportunities that allow them to thrive", which she believes is the heart of advancement services. Haney received a bachelor’s degree in Journalism and Mass Communication from North Carolina Agricultural and Technical State University, and a master’s degree in International Relations (China Studies) from Shanghai International Studies University. 

Since 2011, Eugene joined the Nanyang Technological University as a fundraiser. He set up the Business & Community Partners (BCP) Programme, targeting primarily Small and Medium Enterprises, as well as clans, associations and religious organisations. Through the 11 years there, the annual-giving programme brought over 900 donors to the university. Serving as a feeder programme, he cultivates the donors and converts them into major gift donors, getting a constant supply of major gift donors yearly.

Came 2023, Eugene joined the Singapore University of Social Sciences as Assistant Director of the Advancement Office. At SUSS, Eugene raises funds for the School of Law and the School of Business. Understanding the needs of his students, he also focuses on raising funds for study grants, believing that a good university education is the way to bail families out of the poverty cycle.

Merrell Milano is an accomplished executive with experience in advancing fundraising and engagement programs. Currently serving as Deputy Vice-President, Advancement Services at the University of Queensland, she oversees a portfolio of information management, insights and operations teams. Her expertise spans business analysis, process development, change management and project management all to align technology and operations with the unique needs and best practices of non-profit institutions. Prior to joining UQ, Merrell spent a decade as an Associate Vice President at BWF, an international fundraising consultancy, with a specialisation in fundraising operations and systems, helping clients design and implement data-driven operations and effective technology to achieve fundraising and engagement success. Merrell has spoken and volunteered for CASE for many years, including serving as a Faculty Member of the CASE Institute in Advancement Services. Merrell is a graduate of New York University.

Lucy is the Senior Development Manager (Donor Engagement) at QUT leading the team responsible for growing the pipeline of donors.

Lucy is a seasoned fundraising professional with eighteen years experience working in university advancement in Australia at QUT, The University of Queensland and University of Melbourne.

In her current role, Lucy works strategically to build QUT’s pipeline of donors through major gifts, appeals, stewardship, bequests and prospect research. She has significant management experience in Donor Relations, Annual Giving, Staff and Student Giving programs and has worked on major fundraising campaigns at two Go8 universities.

Lucy’s work has been recognised with three CASE Circle of Excellence Silver Awards in 2014, 2015 and 2017 in the ‘Short Fundraising Video’ category. In 2020, QUT’s Emergency Student Fund Appeal that Lucy led from concept to launch in just five days (in her first week in the job!) was awarded the Universities Australia Marketing Communications and Development (UAMCD) Award for best real-time response communications.

Florence Neo is Director of Alumni Relations at the Singapore Management University, Singapore’s only city campus university known for its entrepreneurial and innovative characteristics; and leads a team of energetic engagement professionals. With over two decades of experience in strategic planning and organisational leadership across industries that include education (IHL), startups, business tourism, and hospitality (MICE), she has been an advocate for building social, business and entrepreneurial networks and ecosystems. During her eight-year career at the National University of Singapore as Director of Alumni Communications and Engagement, Florence had oversight of its 330,000-strong alumni community and initiated a spectrum of engagement programmes both locally and overseas.

Prior to joining the education sector, Florence was an entrepreneur and the former CEO of ACE.SG, Singapore’s key trade association for startups and entrepreneurship which contributed towards Singapore’s ten-notch rise in startup ecosystem ranking. Her wide networks and passion for empowering communities through effective collaboration and the adoption of data-driven strategies has fostered stronger, wider, and more engaged communities.

Florence is a CASE volunteer and former judge of CASE Circle of Excellence Awards. She currently serves as the Co-Chair of SMU’s Silver Jubilee Taskforce and as a mentor for startups.  

Peter Papagiannis is the Alumni Relations Manager at the University of Auckland in New Zealand. He has previously worked in Canada and Germany, which has shaped his perspective on global communities and what is possible when we bring together stakeholders from different countries and cultures. He focuses on empowering alumni to play important roles in elevating departments and initiatives, across institutes – from student clubs to world-class research.  

 Peter credits CASE with his inspiration to pursue a career in higher education and is grateful for the network and resources provided by the organisation. Since 2015, he has been an advocate and volunteer for CASE, organising conferences and speaking at events with CASE Europe and CASE APAC. He recently joined the steering committee for the Australian Universities Alumni Professional Group (AUAPG).

Diana Timming is Senior Prospect Intelligence Analyst at the University of Western Australia. After graduating with degrees in Economics and Sociology, Diana ventured into roles as an academic researcher and later a pastry chef before entering the wonderful world of Advancement. Over the past 12 years she has developed extensive expertise in prospect research and portfolio management. A technology enthusiast, Diana is deeply passionate about empowering colleagues through enhanced information management. She is also experienced in driving organisational efficiency through process optimisation and crafting innovative solutions to adapt to the fast-changing business needs.

Diana was a presenter at the CASE 2022 Asia-Pacific Institute in Education Fundraising. She also served as a mentor at the Roadmap to Advancement Program at the CASE Asia-Pacific Advancement Conference in 2023.

Kyle Aldous is Executive Director of Communications at Singapore American School, where his team has won several CASE awards in recent years. Over the last nine years, Kyle and his team have navigated significant R&D work, a new campus redesign and construction project, website redesigns, major ad campaigns, a head of school change, COVID-19 crisis communications, and more, all while having a laugh and enjoying the process. 

Daniel Martin is the Director of Foundation at St Aloysius’ College, a Catholic boys independent school based in Milsons Point, New South Wales in Australia. He serves on the college’s leadership team, and as Executive Officer for the St Aloysius’ College Foundation.

Daniel has over 20 years of experience working for leading health-related charities, universities, and schools, and previously held senior leadership positions at UNSW Sydney (medicine and science faculties) and The University of Sydney (medicine and nursing facilities) , where he contributed over six years towards the $1 billion INSPIRED philanthropic campaign. Daniel volunteers for a range of non-profit committees and associations.

Jane has been leading Advancement for the Chinese International School (CIS) since 2021. Previously based in California, Jane was Senior Vice President for Graham Pelton Consulting, a leading global philanthropic consulting company, heading up the business development and consulting team on the West Coast.  

Jane equally provided strategic counsel to international schools in Paris and Barcelona, where she was Director of Development. Prior to that, Jane had experience working across different sectors, leading charitable organisations in Paraguay and Nicaragua as well as working with the Symphony Orchestra in Chicago.  

Fluent in Spanish and French, Jane has given talks on fundraising in various institutions in the U.S., France, Spain, and Latin America. She has served on the ECIS Development committee as well as the CASE Planning Committee and has spoken at numerous conferences in the U.S. and around Europe. Jane serves on multiple boards including the board of the Association of Fundraising Professionals based in San Francisco.  

Jane holds an MBA from the University of Wales.  

Khalijah has dedicated over 20 years to the fundraising sector, where her accidental entry evolved into a deeply purposeful career. Fuelled by the immense satisfaction she derives from inspiring generosity, she is committed to encouraging a culture of giving and advancing the professionalisation of fundraising in Singapore.

Currently the Director of the Advancement Office at the Singapore University of Social Sciences (SUSS), Khalijah brings a wealth of experience spanning healthcare, higher education, and community philanthropy. Her previous roles include Assistant Director (Corporate Development) at the National Neuroscience Institute (NNI), Deputy Director (Donor Relations) at the Community Foundation of Singapore (CFS), and Senior Manager (Development) at the National University of Singapore (NUS). As a Major Gift Officer, she has raised more than S$220 million in philanthropic support throughout her career.

Khalijah holds a Bachelor of Science (BSc) and a Master of Business Administration (MBA) from NUS, a Graduate Diploma in Marketing Communications from the Marketing Institute of Singapore, a Postgraduate Diploma in Education (PGDE) from the National Institute of Education (NIE), and a Master of Arts in Philanthropic Studies from the University of Kent. She is one of the few fundraising professionals in Singapore to hold the Certified Fund Raising Executive (CFRE) credential, an internationally accredited certification in philanthropic fundraising. She is currently pursuing a Professional Doctorate in Philanthropic Leadership at the Lilly Family School of Philanthropy, Indiana University.

In addition to her leadership role at SUSS, Khalijah serves as an Associate Faculty member, teaching NPM505 Fundraising and Philanthropy, a graduate-level elective. She also previously taught the Philanthropic Planning module in the STEP Certificate for Financial Services (2015–2018), guiding financial advisors in charitable planning. She chaired the CASE Asia Pacific Pre-conference Workshop “Roadmap in Advancement” in 2024 and 2025.

An active volunteer, Khalijah contributes her fundraising expertise to various charities in Singapore, reflecting her deep commitment to sector-wide capacity building and ethical advancement. 
 

Susie Balch serves as Associate Vice Chancellor for Institutional Advancement at NYU Abu Dhabi, leading efforts to strengthen and expand the university’s philanthropic partnerships, alumni relations, and institutional growth on a global scale.

With over 35 years of experience in education, specializing in institutional strategy, philanthropy, and global engagement, Susie’s expertise has been instrumental in shaping long-term growth for the institutions she’s worked in. Throughout her career, she has held leadership roles at London Business School, Chicago Waldorf School, Middlesex School, and Harvard Law School — successfully guiding advancement teams across continents and securing transformative support for academic excellence, research, and innovation.

A recognized leader in advancement, Susie excels at aligning development strategies with institutional ambitions. She is passionate about fostering meaningful engagement with global stakeholders and has dedicated her career to enhancing the impact of higher education through philanthropy and strategic partnerships.