
Program
Alumni Engagement Strategies is scheduled for November 17-19, 2025. Registration opens at Noon (local time) on November 17 and the conference will adjourn at Noon on November 19.
Monday, November 17, 2025
8:00 AM - 8:30 AM ET
Preconference Registration and Breakfast
Stop by to check in for your pre-conference and enjoy breakfast. Separate registration required for pre-conference sessions.
Preconference Workshop
8:30 AM - 11:30 AM ET
Transforming Data into Impactful Stories: A Strategic Approach to Alumni Engagement
In this interactive pre-conference workshop, Jenny Cooke Smith will guide participants through the art and strategy of data storytelling in the context of alumni engagement. Drawing from CASE Insights resources and award-winning examples, this session will help advancement professionals move beyond spreadsheets and dashboards to craft compelling narratives that inspire action and deepen stakeholder connection.
Participants will explore how to select meaningful data, set strategic goals, and build stories that resonate with alumni, volunteers, and institutional leaders. Through hands-on exercises and real-world examples, attendees will leave with a personalized storytelling plan they can immediately apply in their work.
Learning Objectives
By the end of this session, participants will be able to:
-Identify the right data to measure for strategic alumni engagement storytelling.
-Apply SMART goal-setting to guide the development of data-driven narratives.
-Construct compelling stories using key elements of effective storytelling.
-Develop a personalized storytelling plan through guided exercises and peer discussion
Speakers: Jenny Cooke Smith, Executive Director, CASE Insights in Data, Research & Technology, CASE
12:00 PM - 1:00 PM ET
Conference Registration
Welcome to Philadelphia! Stop by the registration desk beginning at 12:00 p.m. to check in and pick up your conference materials.
Welcome
1:00 PM - 1:15 PM ET
Welcome to Alumni Engagement Strategies 2025!
Welcome to Alumni Engagement Strategies 2025! Join Chair Caryn Schultz Korman for an overview of the next three days, as well as introductions from our faculty.
Speakers: Caryn Schultz Korman, Assistant Vice Chancellor of Alumni & Donor Engagement, University of Illinois Chicago, Erika Jordan, Associate Senior Vice President of Alumni Relations, University of Southern California, Josh Harraman, Director, Constituent Experiences, The Ohio State University, Steve Crawford, Assistant Vice President, Alumni & Family Engagement, The College of Wooster, Jenny Cooke Smith, Executive Director, CASE Insights in Data, Research & Technology, CASE
Plenary
1:15 PM - 2:15 PM ET
Navigating the Future: Emerging Trends in Alumni Relations
Join us as we kick off the conference for an insightful panel discussion where we will explore the evolving landscape of alumni relations. This session will delve into the latest trends and innovative strategies shaping the future of alumni engagement.
Speakers: Caryn Schultz Korman, Assistant Vice Chancellor of Alumni & Donor Engagement, University of Illinois Chicago, Erika Jordan, Associate Senior Vice President of Alumni Relations, University of Southern California, Steve Crawford, Assistant Vice President, Alumni & Family Engagement, The College of Wooster, Josh Harraman, Director, Constituent Experiences, The Ohio State University, Jenny Cooke Smith, Executive Director, CASE Insights in Data, Research & Technology, CASE
Plenary
2:45 PM - 3:45 PM ET
Measuring Alumni Engagement: Turning Benchmarking Data into Strategy
How do you know if your alumni engagement efforts are working—and how do you compare to your peers? In this session, Jenny Cooke Smith will guide participants through the latest findings from six years of annual data collection on CASE Insights on Alumni Engagement. This session will explore how institutions are measuring engagement across four dimensions—philanthropic, volunteer, experiential, and communication—and various ways this framework is applied to meet strategic objectives. Participants will learn how to interpret their own data, identify strategic opportunities, and use benchmarking to inform decision-making.
Whether you're just starting to measure engagement or looking to refine your strategy, this session will provide actionable insights and practical examples to help you move forward with confidence.
Speakers: Jenny Cooke Smith, Executive Director, CASE Insights in Data, Research & Technology, CASE
Elective Session
4:00 PM - 5:00 PM ET
Mastering the Art of Alumni Volunteer Management
Learn strategies to effectively recruit, engage, and retain alumni volunteers who advance your institution’s mission. This session explores best practices in aligning volunteer roles with institutional priorities, fostering meaningful connections, and managing challenges. Gain practical tools to strengthen your volunteer program and enhance alumni engagement at your college or university.
Speakers: Steve Crawford, Assistant Vice President, Alumni & Family Engagement, The College of Wooster, Caryn Schultz Korman, Assistant Vice Chancellor of Alumni & Donor Engagement, University of Illinois Chicago
Elective Session
4:00 PM - 5:00 PM ET
The Power of Place: Regional Alumni Engagement for Advancement Success
Regional alumni engagement is more than hosting events—it's about building a strategy that connects alumni to your institution in meaningful, place-based ways. This session will explore how to identify priority regions, align efforts with fundraising and admissions partners, and determine when and how to work with volunteers. We'll share frameworks for developing scalable regional strategies that reflect institutional priorities and alumni interests. Attendees will leave with actionable ideas to strengthen regional engagement and deepen alumni relationships across the map.
Speakers: Josh Harraman, Director, Constituent Experiences, The Ohio State University
5:00 PM - 6:00 PM ET
Networking Reception
Join conference faculty and your colleagues to network and unwind after Day 1.
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