Being extremely optimistic can lead to overlooking problems. Here are four common positive expressions and recommendations on how to rephrase them to better support colleagues and solve issues. 

• “It could be worse.” This phrase could stifle disappointment and does not improve the situation. Try instead: “That’s not what you were hoping for, but is there a way I can help?”
• “Look for the silver lining.” Finding the positive in a negative can help, but dismissing challenges and the need for action does not. Try: “That is disappointing, and I understand you’ll need some time to get used to the new situation.” Or express empathy: “I understand why you are upset.”
• “It’ll all work out in the end.” Optimism can weaken judgment and lead to poor decision-making. Try: “Let’s talk about ways we can get through this as best we can.”
• “If you try harder, you’ll get there.” There are a lot of factors beyond hard work that lead to success. Instead ask: “What do you need to get that done?” or “Is there another timeline that is more achievable?”

For more advice, read “What Toxic Positivity Looks Like at Work—and How to Deal With It.”