Some popular workplace sayings can do more harm than good. Here are some phrases communications experts say you should eliminate or reduce in your verbal and written messages—and what to say instead.

·       “We’re a family.” This phrase can sound like a justification for poor work-life balance. Try using “We’re a team” instead. Emphasize the ways that you will collaborate and support each other.

·       “We’re tightening our belts.” This can sound inauthentic and vague. Try to use “here’s how we’re cutting costs” instead. Be direct, give details, and communicate solutions. And generally use clear, plain language instead of clichés or jargon. 

·       “Give 110%.” This phrase can lead to feelings of burnout. When pressure mounts, people don’t need to hear that they have to work harder—they need to know how they are being supported so they can work smarter. Try instead: “Would you consider doing ABC?” or “What obstacles are in your way?”

·       “Thanks—keep up the good work.” There’s nothing wrong with this phrase, but it can be seen as generic. Follow it up with more specifics that illustrate impact: “Your work on the XYZ campaign helped increase the amount of money we raised for scholarships this year.”

·       “I hear you.” Instead, try “Here’s what you told us and here’s what we’re doing about it.” This phrase can signal that feedback will be followed with specific actions.

·       “This was a hard decision for me.” This can make painful news sound as if it’s more about you than the other person. Say instead: “This was a necessary decision, and I take responsibility for it. I’m here to support you through what comes next.”

·       “As you all know…” You shouldn’t assume everyone knows. Cut the preamble and get to the point. Say instead: “Here’s what is changing and what it means for you.”

For more advice, read “What Not to Say in Employee Comms: Real Advice From Your Workforce.”