Rachel Montgomery is the Vice President of Services at Blackbaud, the leading cloud software company powering social good. During her career at Blackbaud, she has served as Director of Services and Director of Support. In these roles she has engaged extensively with nonprofits, foundations, corporations, education institutions, healthcare institutions, and their supporting teams. Rachel has been recognized by her industry peers with the Innovator Award for Operational Excellence, Award for Innovation in Customer Service - Computer Industries, Best Use of Technology in Customer Service - Computer Services and Computer Software, and Contact Center of the Year (Over 100 Seats) - Technology Industries.