The "Wrapped" Strategy: Turning Deep Attunement and Data into Alumni Delight
1:30 PM - 2:00 PM PT
Speaker(s): James Hurley, Associate Vice President, Rice University
Elective Session
For years, higher education advancement has operated on a "broadcast" model, treating alumni as a monolithic block to be messaged rather than a community to be understood. Meanwhile, the for-profit sector has mastered the art of Hyper-Personalization, creating "rituals of belonging" through data-driven storytelling-exemplified by the global phenomenon of Spotify Wrapped. This 30-minute provocation challenges senior leaders to bridge the "Relevance Gap" by putting consumer behaviors at the center of their alumni strategy. We will explore how Rice University moved beyond the "30,000-foot view" of AI to build a dynamic ecosystem that mirrors the private sector's most successful engagement tactics.