Not all alumni are created equal—and neither are their engagement needs. From the newly minted grad firing up their first job to the retired executive ready to mentor the next generation, your alumni community moves through distinct stages. Each one requires different strategies, messaging, and touchpoints.

In this session, we'll map the complete alumni journey and show you exactly how to meet people where they are. Learn to identify the critical transitions—the moments when alumni are most likely to engage or drift away—and design interventions that keep momentum going. We'll explore what differentiates a casual participant from a dedicated volunteer, a donor from an advocate, and a supporter from a steward. Plus, discover how to recognize when alumni are ready to level up and have the tools to invite them deeper into your community.