Campaign readiness is not only about frontline fundraising; it is about the systems, services, and people that make progress possible. At Indiana University Foundation, we launched ARLO (Advancement Resources and Liaison Operations), a new customer service resource designed to be the go-to hub for development officers, engagement staff, and personnel within our campus, schools, and units (CSUs), this past fall. ARLO provides comprehensive assistance with gift and account inquiries, policy navigation, and access to critical IUF resources. Operating within IU’s decentralized advancement model, ARLO was intentionally built as more than a help desk to our 1700+ advancement partners. This session will explore how ARLO is transforming internal service delivery by offering a centralized point of contact, reducing bottlenecks, and improving operational efficiency. In this session, attendees will learn how ARLO was conceived and implemented, how it integrates with existing systems, and how it empowers both internal staff and our advancement partners to focus more on mission-driven work. Attendees will leave with strategies for designing or adapting similar partnership-driven service models within their own institutions.