Hidden in Plain Sight: Turning Data Cracks into Growth
2:45 PM - 3:45 PM CT
Speaker(s): Nhung Tran, Director of Stewardship and Donor Experience, Rice University
Competencies: Industry/Sector ExpertiseStrategic Thinking
Elective Session
Advancement teams often focus on familiar categories such as LYBUNTs, new donors, and loyalty groups. Yet between these broad buckets sit overlooked audiences with untapped potential. Think of event-only givers, tribute donors, giving-day participants, alumni who are also parents or employees, or donors whose patterns are shaped by generation, gender, or geographic region. Their giving journeys rarely follow a straight line, which is precisely why traditional models miss them.
This session challenges you to rethink how you identify, engage, and retain these hidden segments. By shifting focus from the usual categories to the nuanced intersections in your data, those small cracks become pathways for deeper connection and lasting growth.