Change Is Hard, Even When You Want It – A Johns Hopkins DAR Success Story
4:00 PM - 5:00 PM EST
Speaker(s): Caroline Chang, Vice President, Product Evangelism, Kindsight, Liz Lacovara, Director Learning, Change and Organizational Development, Johns Hopkins University and Medicine - Development and Alumni Relations, Karen Latora, Head of Community and Customer Advocacy, Kindsight , Teresa Newberry, Senior Director - Customer Success and IT Services, Johns Hopkins University and Medicine - Development and Alumni Relations
Competencies: LeadershipStrategic Thinking
Experience Level: Level 2- Emerging Early CareerLevel 3- Practicing Mid Level Career
Elective Session
Leading a division through a major project requires implementation of change management. Learn how Johns Hopkins recently moved their entire division to a new CRM - a big undertaking. It was successful through stakeholder management, tailored messaging and equipping leaders and users with the necessary skills to adapt to the change. Learn how they became emotionally ready through storytelling, and becoming partners in driving the change. And...they also will highlight the importance of embracing the unknown and learning from failures.