If a paid registrant cancels prior to a conference or online offering, CASE will issue a 100% registration credit that can be used within 12 months of the date of the event by anyone at the institution for any CASE program. Requests for cancellation must be emailed to support@case.org at least two weeks prior to the start of the event. At in-person conferences, badge swapping is not allowed and credits will not be issued for no-shows or for cancellations made within two weeks of the start of the event.

If CASE cancels or postpones a conference or online offering, CASE will automatically issue a 100% registration credit that can be used within 12 months of the date of the event by anyone at the institution for any CASE program.

In the event of cancellation or postponement, all registrants will be invited to consider donation of the registration fee credits back to CASE in further support the ongoing mission of the association.