Once an anchor for many annual giving programs, the use of phone has been faced and refaced over and over. Is your outreach working for you? Is your ‘program overboard,’ or can we ‘right the ship’? It depends. But how do you know whether your institution is ready (and willing) to ride the wave with how quickly this work is changing? Are you looking for a few more buoys? This session is for you.

We will engage in a candid discussion about the best use of the phone in our work. Starting from the dock by reviewing the changes in the industry, we’ll venture out to discuss and tackle the storms we’ve faced along the way. Then we’ll explore deeper waters with emerging trends and new ideas. Come prepared to explore fresh ways to redefine call center success, student outreach or even staff calling for the next century – or at least until the next major wave.