Beyond the Build: Communication as the Differentiator
2:45 PM - 3:45 PM MT
Speaker(s): Carrie Phillips, Chief Marketing and Communications Officer, University of Arkansas at Little Rock, Meaghan Milliorn, Senior Director of Web Strategy and Operations, University of Arkansas at Little Rock
Competencies: Strategic ThinkingRelationship Building
Experience Level: Level 2- Emerging Early CareerLevel 3- Practicing Mid Level Career
Elective Session
Delivered on time and under budget, UA Little Rock's mostly in-house website redesign included the first full content refresh in more than a decade. The project's success wasn't driven by design or technology alone but it hinged on intentional and strategic communication. For over two years, the marketing team used clear project updates, user testing, design focus groups, and leadership briefings to build trust, manage expectations, and secure campus buy-in. This session breaks down the communication strategies that kept a complex project moving, built trust across campus, and turned a website redesign into a successful shared institutional win.