Session Description: Like many non-profit organisations, universities can be resource-strapped, leading to IT infrastructure and work processes being frozen in time. A tech refresh would be the obvious answer, if not for the cost and time needed. Faced with limited resources, Advancement at the Singapore University of Technology and Design applied robotic process automation (RPA) to stewardship operations, leading to a 16% decrease in man hours worked in 2024 and way more for subsequent years.