Leading through change - a major digital transformation project
1:00 PM - 1:45 PM EST
Speaker(s): Caroline Chang, VP Product Strategy, UC Innovation, Teresa Newberry, Senior Director, Customer Success & IT Services, Johns Hopkins, Killian Roach, Director of Relationship Management and Prospect Analytics, Johns Hopkins University
Competencies: Relationship BuildingStrategic Thinking
Experience Level: All Levels
Elective Session
JHU recently completed a major CRM Project - a complete digital transformation of several data systems into one main fundraising CRM. How did they do it? How did their team and project thrive? Join the session to learn how the JHU team engaged with several partners to lead their team, their data and JHU through this change. Learn about the opportunities they took for business process improvement, staff development and overall operational efficiency.