Planning Committee
Conference Chair
Andrea Crowley
Andrea joined Warwick in 2002, bringing her experience in the charity sector and internet solutions to Higher Education. With a background in both fundraising and operations roles, Andrea started raising major gifts towards medical research, before taking on responsibility for Development Operations. Her remit was then extended to include Alumni & Supporter Engagement. Andrea is an expert on alumni and fundraising systems, and has reshaped the Development Services function at Warwick to enable an insight-driven approach to fundraising strategy. She has introduced robust compliance procedures, playing a key role in the institutional response to GDPR, and created a new Alumni Engagement team. Andrea recently led Warwick’s project to implement Blackbaud CRM. She is a member of the CASE Development Services Conference Planning Committee and has presented frequently on alumni and donor CRM at sector conferences and events.
Planning Committee
Martyn Clay
Charlotte Dewhurst
Charlotte Dewhurst is Associate Director of Development within the University of Oxford's Central Development Office where her responsibilities include DARS (Development and Alumni Relations Systems), Regular Giving and Gift Administration. Before she joined Oxford 2.5 years ago Charlotte worked for 15 years at the Scientific, Technical and Medical Publisher, Elsevier, in roles covering marketing strategy, communications and operations, as well as customer engagement, customer experience and business intelligence.
Sophie Hutchinson
Sophie is responsible for the running of Philanthropy and Global Engagement on a day to day basis at LSE. She has oversight for teams within alumni and supporter engagement and fundraising services, such as gift management, systems, insight and planning. Sophie works closely with colleagues in other professional services divisions to enable the team to work as effectively as possible.
Jennie Moule
Jennie is Founding Partner at fundraising operations consultancy, Alveo Consulting. She built her experience as Director of Development Strategy and Operations at University College London for over 10 years, where she managed fundraising operations overseeing prospect research, database, gift administration, budgeting, HR and facilities. She also led strategy and planning, particularly for their £600m campaign launched in September 2016. Jennie is currently Interim Director of Advancement Services at the University of Cambridge.
A firm believer in sharing experience, driving improvement and giving practical support to those in the sector, Jennie is a sought-after speaker, trainer, mentor and coach. She was Interim Executive Director of CASE Europe from March to July 2017. In that assignment, she fulfilled a lead role in advocacy and thought leadership around GDPR and other fundraising regulation issues, meeting regularly with the ICO, DCMS and the Fundraising Regulator. Jennie was chair of the inaugural CASE Development Services conference in 2008 and remains a member of the planning committee 16 years later.
Lisa Williams
Lisa Williams has worked in the Development and Alumni Relations team at Exeter for over 17 years. During that time, Lisa has held a variety of roles including regular giving, legacy and major gift fundraising. In 2014 Lisa was appointed to the newly created role of Head of Operations and now oversees the prospect research, data and insight, finance and donor relations functions.