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Student Communications 2026

Breakout Session: Cutting Through the Noise: Clarity and Connection in the Exam Season

Wednesday, May 20, 2026
3:15 PM - 4:05 PM GMT (UTC 0:00)
Speaker(s): Emily Fitzgerald, Head of Student Engagement, University of Southampton, Izzy Smith, Student Communications Coordinator, University of Southampton
Breakout Session

Students face a constant barrage of messages throughout their academic journey. During exams and assessments, this noise only grows louder, in what may be for some, the very moment their stress is highest. The challenge isn’t what we communicate; it’s making sure the right messages cut through and reach them when they need them most. This session explores how we transformed our approach to exam and assessment communications by flipping the traditional model on its head. Instead of adding more information to an already cluttered environment, we focused on cutting through the noise with clarity, simplicity, and meaningful human connection. This talk will offer practical insights, share our data-backed outcomes, and explore how institutions can rethink their communications to better support students during exams and assessments and beyond.

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