09:00 - 09:30 (GMT) Welcome from CASE and Conference Chairs
Bruce Bernstein, Executive Director, Global Engagement, CASE, UK Geoff Savage,Head of Individual Giving, Aston University, UK Jemma Gurr,Head of Regular Giving, The University of Manchester, UK
09:40 - 10:25 (GMT) Telethons: returning to rooms?
Lauren Holgate, Regular Giving officer, University of Warwick, UK
Ben Loxton, Annual Fund and Legacies Manager, Sussex University, UK
10:35 - 11:20 (GMT) How has Covid-19 changed Regular Giving, and what’s next? What the numbers show us about donor acquisition and retention.
Adrian Beney, Partner, More Partnership, UK
Rosie Dale, Partner, More Partnership, UK
11:20 - 11:30 (GMT) TEA BREAK
11:30 - 12:15 (GMT) ‘What’s the latest practice in propensity modelling?’
Adrian Salmon, Vice President, Grenzebach Glier and Associates (GG+A), UK
Tom Jirat, Head of Operations, University of Manchester, UK
14:25 - 15:25(GMT) How to continue loving your donors in a philanthropic-psychology way.
Jen Shang, Professor of Philanthropic Psychology, Institute for Sustainable Philanthropy, UK
Becky Carlino,Director of Development, Donor Experience Team, Volunteers of America, US
15:25 - 15:35 (GMT) - TEA BREAK
15:35 - 16:35 (GMT) Networking session
16:45 - 17:00 (GMT) Debrief and Close
Geoff Savage, Head of Individual Giving, Aston University, UK
Jemma Gurr, Head of Regular Giving, The University of Manchester, UK
09:00 - 09:45 (GMT) A decent proposal: Using direct mail to drive leadership giving
Stephanie Miller, Development Manager - Annual Giving, Trusts & Foundations, University of Otago, New Zealand
Jemma Gurr, Head of Regular Giving, The University of Manchester, UK
09:55 - 10:55 (GMT) A Swap Shop – A structure to networking
Adrian Salmon, Vice President, GG+A, UK
10:55 - 11:05 TEA BREAK
11:05 - 12:05 (GMT) "Reflections on the digital journey"
Jonathan May, Hubbub; Jemma Gurr, University of Manchester; Mandy Duncan, Edinburgh Napier University and Jessica Mifsud-Bonnici, The University of Leeds
12:15 - 13:00 (GMT) 'Growing Greener Grass: Transitioning Roles into a Developing Philanthropy Office'
Matt Ingram, Advancement Officer, Newcastle University
13:00 - 13:40 (GMT) LUNCH BREAK
13:40 - 14:40 (GMT) Parallel Sessions 1:
Session 1: Transforming Telephone Campaign ROI
Rachel Spencer, Senior Account Executive and Higher Education Specialist, VanillaSoft, UK
Session 2:Nudge, Nudge, Wink, Wink – Curating omni-channel communications to maximise engagement, income & participation.
John Rux-Burton, Founder and Managing Partner, Rux Burton Associates, UK
14:50 - 15:50 (GMT) Parallel Sessions 2:
Session 3:Call rooms of the Future – virtual, live or hybrid?
Andrew Crossley, Director, Smarteezie Ltd
Beatrice Purser-Hallard, Customer Support Manager, Smarteezie Ltd
Session 4: Personalisation: how to make personal, tangible digital experiences for your supporters
Jonathan May, CEO, Hubbub
15:50- 16:00 (GMT) TEA BREAK
16:00 - 16:45 (GMT) How to start again
Heather Clement, Regular Giving Manager, Sheffield University
16:45- 17:00 (GMT) CLOSE
Geoff Savage, Head of Individual Giving, Aston University, UK
Jemma Gurr, Head of Regular Giving, University of Manchester, UK
