Publications & Products
Volume 2, Issue 50

Communicate Effectively with Remote Workers

The physical distance between managers and their remote employees can lead to misunderstandings and miscommunications, says one communications professional, who has advice on how to overcome these difficulties.

Rebecca Tann, vice president at a facility management company, recently shared with the Intuit Small Business Blog ways managers and remote workers can ensure better communications. They include:

  • Use simple, actionable statements. "When sending email, be clear, concise and up-front about why you are writing," she says. "Do you want a response today? Do you need the recipient to make a decision? Say so."
  • Use technology to your advantage. "Phone calls are usually an effective way to discuss an issue, but in some instances, a face-to-face conversation is necessary," Tann says. "You don't need to be in the same place to do this anymore. Schedule a Google Hangout or Skype video chat online. If you just can't explain a problem without visual aids, convene a or WebEx meeting. For example, an employee could show you an issue he's having with his computer or the two of you could walk through a marketing campaign together."
  • Be proactive with communication. "Managers need to interject themselves into what workers are doing, keep them apprised of the goings-on at the company and find out what they're doing," she says. "Employees are far less likely to pick up the phone and call you than you are to call them."

This article is from the June 24, 2013 issue.

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Institute for Senior Communications and Marketing Professionals

Oct. 23 - 25, 2013
Washington, D.C., United States

This conferece will engage leaders in peer-to-peer discussion about the big-picture issues in management, technology and politics at their institutions.