FAQ: Login

I forgot my password. How can I get a new one?

Use the Retrieve/Reset Password function.

Which email address should I enter?

To login to the CASE Web site, you must have a member or non-member record in our database. The email address used for login must match this record. Members should enter the email address where they currently receive electronic CASE communication.

This is my first time logging in to the CASE Web site. How do I obtain login information?

Use the Retrieve/Reset Password function to determine if a current record exists for you. If a record does exist, an e-mail containing your password will be sent to the e-mail address on record. If no record is located, you will be prompted to complete the new user registration form.

After completing the new user registration form, how quickly will I receive my login information?

Members will receive their login information via email the same day during regular business hours (Monday - Friday, 9 a.m. - 5 p.m. EST). All others will receive their login information via email within one business day during regular business hours. If you need immediate access, contact the CASE Member Support Center at +1-202-328-CASE [2273].

I have changed institutions and have a new email address. How do I update my record?

Use the Retrieve/Reset Password function with your new email address to determine if your current record reflects this change. If not, you may login with your old information and then edit your profile.

I used to login with my CASE individual ID number. Why is it now asking me for my email address?

CASE has moved to a new login procedure that utilizes email addresses instead of ID numbers. This new process is user friendly and allows for a unified (one-time) login for access to all areas of the Web site.

Will I still need my CASE individual ID number?

Yes. When submitting book purchases and conference registration forms via fax or mail, you will need to include your CASE individual ID number.

I am currently logged into the CASE website but am unable to log in to CASE Communities. What should I do?

View a list of common log in issues on CASE Communities.