Conferences & Training
Speakers - Working with Volunteers 2018


Hannah Fox
Associate Director, Volunteer Engagement
London Business School

Hannah has been working with volunteers since the start of her career in education in 2007. She joined London Business School as Alumni Relations Manager in August 2014, at the beginning of the School's first fundraising campaign to raise £100 million, and 100,000 volunteering hours. During her first two years at LBS, Hannah managed the new alumni strategy, working with over 180 alumni volunteers to engage new graduates in alumni activity.

After a very successful campaign close in 2016, Hannah spent the following year as Senior Alumni Relations Manager focusing on student engagement and raising the profile of the work of Advancement with the student community. She began her new role as Associate Director, Volunteer Engagement in January 2018 where she leads on the strategy for engaging the LBS community through volunteering.

Rachael Green
Head of Volunteering
University of Nottingham

Rachael Green has worked in the sector since 2009 originally as a senior student caller at the University of Birmingham and then at Exeter in International Alumni Relations and as Acting Alumni Giving Manager. Since 2014 Rachael has been working at the University of Nottingham to establish their first volunteering programme and launch of volunteering as part of the Impact Campaign.


Sarah Armour
Alumni Volunteers Manager
University of Glasgow

arah Armour has worked in alumni engagement for the last 12 years. She has led the development of the University of Glasgow's Alumni Volunteering Programme since it was first established in 2012.

She is based within the Careers Service but works in partnership with the Development & Alumni Office and Marketing & Recruitment International Office to deliver opportunities for alumni to contribute their time and expertise to advance student career develop and improve institutional reputation globally.

The University of Glasgow has 120,000 alumni, 27,000 current students and is in the quiet phase of a £110M Campaign to transform the campus after acquiring a significant piece of land.

Sarah graduated with an MA in History of Art in 2001 from the University of Glasgow.

Miriam Cadney
Faculty Alumni Officer (Science and Engineering)
University of Manchester

Miriam has worked at The University of Manchester for almost 10 years, joining the Division of Development and Alumni Relations in September 2016, as the Faculty Alumni Officer for the Faculty of Science and Engineering. Her work, alongside colleagues Leah Southern and Lauren Sanderson, connects Manchester graduates with current students through the alumni volunteering programmes. They have over 7,000 alumni across the globe giving up their time to benefit the university's students and local communities. Miriam is proud to work in the team at UoM, delivering CASE Circle of Excellence Award winning programmes, Meet the Professionals and Global Graduates. She is currently working on developing the new online mentoring platform, The Manchester Network, which was recently launched to students.

Kezia Falconer

Kezia Falconer
Digital Engagement Officer (Alumni Volunteering)
University of Glasgow

Kezia holds what may be a completely unique role in UK Higher Education - a post responsible for cultivating digital engagement between alumni and students. Positioned in both the Careers Service and Development & Alumni Office, Kezia interacts with two distinct audiences acting as the bridge between them in order to get them interacting with each other. To do this, Kezia manages The Network - the University of Glasgow's online social networking platform and is responsible for creating content for both the Careers Service and Development & Alumni Social Media Channels. Kezia's work in live channel takeovers between alumni and students was cited in Eric Stoller's keynote address at CASE 2017 and has since won two awards for Learning and Teaching Innovation and for Student Engagement Success. She holds the UofG record for most watched video on Twitter (232k views) and her first UK Snapchat Takeover event had as many views as the equivalent of filling Wembley Stadium!

Before UofG Kezia worked in fundraising and engagement for an international start-up charity and in her spare time is a keen GoPro contributor, wedding videographer and cat instagrammer.

Ria Flom
Alumni Relations Coordinator
University College Dublin

Ria joined University College Dublin in April 2018 and is responsible for the recently launched UCD Alumni Volunteering Programme. She also supports the Development and Alumni Relations team with Young Alumni engagement, affinity groups, associations and pan-University events. To her first role in Higher Ed, she brings proven ability to influence and collaborate across diverse audiences, listening to the complex requirements of various stakeholders to ensure success and a result that addresses needs and exceeds expectations. Ria is a dynamic, curious, and personable problem-solver, facilitator and networker with broad experience working with volunteers, teams and senior leaders across the public, private, and not-for-profit sectors. She is a dual citizen of the USA and Ireland, originally from Minnesota.

Ian Forster
Nightstop Network Manager

Ian began his career in the voluntary sector working for The Children's Society at a safe house for young runaways, he then became a manager of a Nightstop service in West Yorkshire before joining Depaul in 2007 as a Support and Development Manager. In his current role Ian is responsible for Quality Assurance and accreditation across the UK network of 30 Nightstops and for the planning and development of new services.

Sarah Harrison
Associate Director; Major Gifts and Volunteering
University of Birmingham

Sarah has worked in HE for four years and joined the University of Birmingham in October 2017 to lead their Major Gifts, Volunteering and Regular & Legacy giving teams. Having worked outside of the HE sector for 20 years Sarah brings a different perspective to prospect cultivation and relationship management. An effective alumni volunteering programme is central to Birmingham's approach and Sarah will highlight the key activity included in creating an effective and successful programme.

Yashraj Jain
Research Manager
CASE Europe

Passionate about all things research, Yash has a creative right-brain brimming with ideas combined with a rare analytical left-brain full of numbers. Currently he is Research Manager at CASE Europe where he successfully managed to bring the Ross-CASE Survey in-house and is responsible for delivering CASE Europe's research and benchmarking products, resources and services to the educational advancement community. Past work includes research projects for University of Westminster, Westminster Business Consultants, DMA UK, ETOA and the V&A.

Markus Karlsson-Jones
Global Volunteer and Networks Officer
University of Manchester

Markus has been working in the HE sector for eleven years and in alumni relations for seven of those. He joined the team at Manchester in a communications role, and then specialised in online communications, specifically creating the universities presence on social media. This gave him a good grounding in alumni relations generally and three years ago he moved into international alumni relations, creating a team. This focussed on recruiting international alumni volunteers and growing Manchester Universities regional alumni networks through a range of programmes.

Markus's highlights so far include putting through one of Manchester University's Singaporean alumni for a CASE Europe Volunteer of the Year Award; organising a panel discussion in London on the EU Ref with about two months lead-in, while expecting a baby; finding out his name in Chinese means ‘giggling thoughtful horse'.

Rose Kemmy
Global Alumni Officer
University of East Anglia

Rose has been working in Higher Education for several years, starting in the University of East Anglia's (UEA) Business School supporting postgraduate programmes, before moving to work in Alumni Relations at the end of 2017. Rose works with UEA's international alumni groups, and manages the UEA alumni volunteering programme, seeking to encourage and nurture activity, and the production of high-quality content, where she sees the opportunity for alumni stories to add value in support of recruitment or reputation objectives.

Rose has a degree in Commercial Photography from the Arts Institute at Bournemouth (now Bournemouth Arts University) and particularly enjoys creative projects that showcase and raise the profile of alumni.

Barbro Kolbjornsrud
Senior Adviser, Innovation & Outreach
BI Norwegian Business School, Norway

Barbro Kolbjørnsrud joined BI Norwegian Business School in 2001 and has extensive experience within higher education in the area of executive education. BI appointed Barbro as Head of Alumni Relations in 2006.
The BI Alumni network have successfully grown into a national and global network of sustainable communities with strong volunteer support. Barbros professional interests is long term strategic planning, establishing sustainable national and international communities, enhancing alumni engagement and cultivating external relations. Barbro holds a Bachelor's degree in marketing, strategy and internationalization and an Executive Master's degree in Management, both from BI.

Roohi Lupton
Supporter Volunteering Officer
University of Leeds

Roohi Lupton is an experienced fundraiser, volunteer coordinator and relationship manager with over 10 years' experience working in Charity and HE. Recruiting, developing and valuing volunteers has continually been at the forefront of her work. Through the mobilisation of an agile volunteer network Roohi has leveraged support, raised profiles and engaged communities in the work she has carried out for organisations.
Roohi joined the University of Leeds in 2016 and is now 2 years into a completely new Alumni Volunteering Plan. Working with a global alumni community of varying demographics gives Roohi the opportunity to learn more about the needs of her alumni and she is delighted that the thing she hears most frequently is that her alumni would like to give back because they ‘love Leeds'.

Juan Maldonado
Alumni Relations Manager
Rotterdam School of Management, Erasmus University

With more than 10 years of experience in some of the best brands worldwide, like PlayStation, Juan recognized that the biggest power in the world is learning to connect with people. This power has led to many of his biggest adventures, including volunteering in the Obama campaign 2008, publishing a top selling fantasy novel, having interviews in nationwide business magazines, meeting the same family of shamans the Beatles frequented in Mexico, and launching a sequel to the videogame that he loved to play when he was a shy teenager.

Now, Juan is working in the RSM Alumni Relations team, where his networking approach has led him to speak with authors, CEOs, amazing alumni, and the biggest student association in Europe, STAR, to create a network of engaged and happy volunteers.

Alyssa Martin
Alumni Networks Manager
University of Westminster

Alyssa has worked in alumni relations for five years and with international volunteers in the non-profit sector before that. Previously at King's College London and since 2015 at the University of Westminster, Alyssa has worked on engaging graduates and volunteers outside the UK. As Alumni Networks Manager at Westminster, Alyssa develops and manages a range of strategic global activity including events, volunteering opportunities and relationship building.

In 2017 Alyssa launched and now continues to manage a key employability-focussed programme for current students, Westminster Working Cultures. Alumni sit at the heart of the programme and Alyssa identifies and recruits volunteers from a range of academic and professional backgrounds in specific destinations around the world to engage with students during the programme, supporting the development of professional and soft skills they'll need to be successful following graduation.

Nik Miller

Nik Miller
The Bridge Group

Nik Miller is director of the Bridge Group (an educational policy association based in Westminster, London) and a consultant specialising in external relations, including alumni engagement, fundraising, social mobility and corporate engagement.

Nik was previously head of corporate relations and alumni engagement at the University of York, senior programme manager at the University of Warwick, and worked in the USA.
He has advised the Cabinet Office on social mobility, and worked with organisations to promote fairer access to the professions, including JP Morgan, Shell and PWC. Nik has raised millions of pounds from charities, philanthropists and corporate firms (including Goldman Sachs, KPMG and Google), has spoken at international conferences and is regularly commissioned to write articles and reports (most recently, a national policy report on international alumni engagement).

Nik's recent consultancy clients include Cass Business School, Barcelona School of Management, KPMG, Birkbeck University of London, and the Higher Education Academy. He is an associate partner at More Partnership, completed his MBA with distinction in 2009, and continued his studies at the Cranfield School of Management as a full scholarship recipient.

Becky Mitchell
Head of Volunteering
University of Birmingham

Becky Mitchell is Head of Volunteering at the University of Birmingham and has been in post since Summer 2017. The Volunteering lead that Becky leads is made up of 10 alumni professionals and is part of a wider Fundraising and Volunteering team.

Peter Papagiannis
Alumni Volunteer Officer
European Molecular Biology Laboratory (EMBL)

Peter Papagiannis moved from Victoria, Canada to Heidelberg, Germany in 2017 where he joined the Alumni Relations team at the European Molecular Biology Laboratory (EMBL). He has a Bachelor of Arts degree in History and Sociology from the University of Victoria, where he also worked for the three years in the Alumni Relations and Development department. Prior to working at the University of Victoria, Peter helped local non-profits reach their philanthropic goals by inspiring community volunteers and corporate supporters. With over ten years of experience working with volunteers in diverse settings, he hopes to inspire your small (or big) shop to empower your alumni volunteers to create change for your institution.

Leah Southern
Acting Faculty Alumni Officer (Biology, Medicine and Health)
University of Manchester

Leah has worked in the Alumni Relations Team at The University of Manchester since 2014, initially working in a communications role within the alumni volunteering team and now currently working as the Faculty Alumni Officer, managing all of the alumni activity for the faculty of Biology, Medicine and Health. Leah has worked with colleagues in the faculty to support their employability and recruitment targets by organising initiatives using alumni volunteers.

Leah has been involved in delivering and developing the award winning Global Graduates programme and now is focussed on developing stewardship for alumni volunteers and the promotion of Manchester's online networking platform.

Amanda Tincknell
Chief Executive
Cranfield Trust

Amanda joined the Trust as a volunteer after completing her MBA at Cranfield School of Management. With a background in market research and recruitment, Amanda was an early Project Manager for the Trust, and spent some time as a trustee, before becoming Chief Executive in 2000.
Follow @AmandaTincknell on Twitter.

Gary Wood
Head of Sheffield Engineering Leadership Academy
University of Sheffield

An experienced higher educator, Gary is recognised for leading the development and delivery of innovative, enterprising learning experiences that challenge students and built technical knowledge whilst enhancing transferable skills. He is recognised particularly for leadership in supporting students' transition into and out of higher education. He is currently Head of Sheffield Engineering Leadership Academy, and University Teaching Fellow in Professional Skills in the Department of Mechanical Engineering, both at the University of Sheffield.

Gary has a PhD in linguistics, and taught in this area for seven years, developing an increasing interest in teaching and learning, creating international award-winning learning experiences, and receiving recognition as a University of Sheffield Senate Fellow in 2012. He subsequently worked as an education and academic developer in enterprise education, developing authentic learning experiences and supporting colleagues to enhance their teaching practice. It was in this role that he championed Sheffield Engineering Leadership Academy, to support high potential undergraduate engineers at the University of Sheffield, and he now leads the operation and strategic direction of this innovative programme.