Conferences & Training
Programme - Working with Volunteers 2019

The programme is built using the volunteer journey as basis:

Wednesday 27 February 2019

12:00 - 13:00 Registration and lunch 

13:00 - 13:30 Welcome and ice breaker
Hannah Fox, Associate Director, Alumni Relations, London Business School (chair)
Rachael Green, Head of Volunteering, University of Nottingham (chair)
Cristina Marochi, Educational Programmes Manager, CASE Europe 

13:30 - 14:30 Opening Plenary: STRATEGY
The importance of volunteers to the institution strategy
Amanda Tincknell CBE,
Chief Executive, Cranfield Trust

14:30 - 15:15 Break out session 1: STRATEGY. Choose one:

Break out A:
Starting from scratch (panel)
Rose Kemmy
, Global Alumni Officer, University of East Anglia
Ria Flom, Alumni Relations Coordinator, University College Dublin

Are you starting up a volunteering programme? What challenges are you facing with getting a new programme off the ground in a large, busy organisation with very established fundraising and careers function. Hear from Rose Kemmy (Global Alumni Officer, University of East Anglia) and Ria Flom (Alumni Relations Coordinator, University College Dublin) who have both established volunteering programmes from scratch over the past 18 months. Chaired by Rachael Green (Head of Volunteering, University of Nottingham), who also set up a programme from scratch four years ago.

Break out B:
How does a joint fundraising & volunteering team operate in a HE setting
Becky Mitchell, Head of Volunteering, University of Birmingham
Sarah Harrison, Associate Director of Fundraising and Volunteering, University of Birmingham

We know that if people support with gifts of time they are more likely to support with gifts of money and vice versa. Therefore, The University of Birmingham has developed a unique structure within the HE sector where Fundraising and Volunteering are one team. This structure has been in place for a year and colleagues from across the team would be keen to undertake a session highlighting the benefits, as well as sharing our successes and learns.

15:15 - 15:45 Refreshment Break

15:45 - 16:45 Plenary session 2: RECRUITMENT
Perfecting the hook: how to entice volunteers to your new programme
Alyssa Martin,
Alumni Networks Manager, University of Westminster

How do you identify and recruit volunteers to a new initiative? Whilst you know you have a great programme, getting internal stakeholders and external volunteers on board can be challenging.
In the past 2 years at the University of Westminster, we've launched a number of volunteer programmes utilising close contacts with senior members of University staff and our global alumni community. This session will explore how to take your idea on the road and recruit volunteers to your new programme. We'll give tips on building internal relationships, how to identify volunteers to support your initiative and how focussing on the student experience is winning volunteers around the world.

16:45 - 17:30 Break out session 2: RECRUITMENT. Choose one:

Break out A:
Mentoring: the key to your volunteer treasure vault
Juan Maldonado,
Alumni Relations Manager, Rotterdam School of Management, Erasmus University
Becky Mitchell, Head of Volunteering, University of Birmingham

In this session, the speakers will share their ideas on two very different approaches to mentoring programmes. The session will cover how to unlock this powerful community and the results that can be achieved.
You will see how mentoring programmes can form part of your day-to-day work and be a core volunteering offer, as well as how to reap rewards for your institution.

Break out B:
Starting a new chapter
Markus Karlsson-Jones,
Global Volunteers and Networks Officer, University of Manchester

You've just been told by your Director that the Vice-President for Internationalisation is visiting South East Asia next year and while he's there he wants to host an alumni reception and launch the newest Chapter of your global alumni network. What do you do? Other than panic for a brief period.
The answer will depend on how many alumni you have there, what is the legal framework you're required to work within and what is your relationship with alumni there already. This situation could be hypothetical but it's more or less where I landed over a year ago. It was a bumpy ride but we got across the finish line in the end.
I'll talk about gathering the knowledge and contacts needed to form a plan then how to set about recruiting the volunteers to help get the job done. You'll find out what worked, what I learned from what went wrong and what I'd warn the next person about opening new chapters overseas.

17:30 - 19:00 Free time

19:00 - 21:00 Conference Dinner


Thursday 28 February 2019

08:00 - 08:45 Breakfast Roundtables. Choose one:
1. Internal Networking, Juan Maldonado
, Alumni Relations Manager, Rotterdam School of Management, Erasmus University
2. Getting the most out of a small budget, Peter Papagiannis, Alumni Volunteer Officer, EMBL

09:00 - 10:00 Plenary 3: REVIEW
Oh, what's the point?: measuring impact and evidence of success
Nik Miller, Partner, More Partnership
Yash Jain, Research Manager, CASE
A view of the overall global state of the alumni higher education sector drawing upon findings from CASE's global Alumni Relations surveys. Key highlights of the presentation will focus on the benefits of alumni metrics and other non-financial considerations. Examples will be presented from institutions across the globe that have successfully used their alumni to achieve their institutional goals.


10:00 - 11:00 Breakout Session 3: REVIEW. Choose one:

Break out A:
Happy students = happy alumni volunteers
Sarah Armour,
Alumni Volunteers Manager, University of Glasgow
Kezia Falconer,
Student-Alumni Engagement Officer, University of Glasgow

Creating meaningful volunteering experiences can be challenging particularly when you rely on other audiences to engage with these activities.

In this session Sarah and Kezia from the University of Glasgow will showcase their Alumni Volunteering Programme aimed at supporting student career development developed over the last 6 years.

They will discuss the challenges of engaging students with alumni through in-person events and on their online networking platform. They will present how they have developed their programme to be engaging using innovative event formats, social media and digital all with limited budget. As a team of two they have learned to harness support from colleagues around the University to help deliver their ambitions!

Examples will include, The Human Book Project, Snapchat Takeover Series, Mentor Matchmaking Appointments and Sound Tracks Podcast. #UofGAlumniVols #UofGMentoring #UofGSoundTracks

These activities create memorable experiences for alumni around the world with measurable results to University strategy.


Break out B:
How to run with success - Manchester Meetup and the Global Graduates Programme
Leah Southern, Acting Faculty Alumni Officer (Biology, Medicine and Health), University of Manchester 
Miriam Cadney, Faculty Alumni Officer (Science and Engineering), University of Manchester

Colleagues from The University of Manchester will take the audience through the journey of the platinum award winning Global Graduates Programme; leading you through its creation, development and future aspirations.
Global Graduates allows 32 students annually (85% of which are from a widening-participation background), with funding from UoM's generous donors, to meet alumni across the world, for a week of in-depth meetings in their organisations.
They will talk about the value for the students and their alumni, as there are multiple benefits for both. They will look at the challenges the programme has faced: from funding, to its growth and how to make a successful programme even more impactful. They will demonstrate how they've put more emphasis on stewardship, as Global Graduates has grown, using case studies from the students who have benefitted. They will also be talking about their plans to take this successful model and apply it to local activities, with the potential to increase the numbers of alumni hosting students in their workplace. This year Lauren introduced a new programme called ‘Manchester Meet-up', in the Faculty of Humanities, which is an adaptation of the Global Graduates Programme but with local alumni, giving graduates the opportunity to meet with students interested in pursuing a career in a specific sector. 

11:00 - 11:30 Refreshment Break

11:30 - 12:30 Breakout Session 4: REWARD/RECOGNITION. Choose one:

Break out A:
Setting up a stewarship strategy
Roohi Lupton,
Supporter Volunteering Officer, University of Leeds

When thinking about creating a strategy for volunteer stewardship, where do you even start? In this session, University of Leeds's Roohi Lupton talks us through her experience of starting from scratch on a stewardship strategy. How do you get internal buy in? Who own volunteer stewardship? How do you ensure a consistent approach to stewardship across an institution? Join Roohi to find out the approach she took in shaping her stewardship plan.

Break out B:
Stewarding your advisory boards
Barbro Kolbjørnsrud,
Senior Adviser, Outreach, Innovation and Outreach, BI Norwegian Business School

Are you engaged in your volunteers? Our journey on stewardship of high-level volunteers
Since 2017 BI has launched two strategic advisory boards, our International Advisory Board working closely with our top management team and board of trustees, and our Alumni Advisory Board providing insight into the business community, advise and comments on program development and bridging students and our alumni community. Each board is assigned to a senior team member to follow up and secure progress and participation. Stewardship of high-level academic and alumni volunteers is a journey. We will share our initiatives and experiences so far in understanding our volunteers and steward their interests and relationship with our school.

12:30 - 13:30 Lunch

13:30 - 14.30 Plenary 4: REWARD/RECOGNITION
Making everyone feel special 
Ian Forster, Nightstop Networking Manager, Depaul

Nightstop provides emergency overnight accommodation in the homes of vetted and trained volunteers for young people 16 -25 years old who are homeless and facing a night on the streets or sleeping in an unsafe place.
Working in partnership with local youth and housing organisations, Nightstop is firmly rooted in the local community. Nightstop services operate in more than 30 locations around the UK, led and supported by the Nightstop UK team at Depaul. Nightstop is a unique service relying on volunteers within the community to host young people who are homeless by providing a safe welcoming place for people in crisis. Currently there are over 1000 volunteers in a number of different roles - including hosts, drivers and chaperones. Ian Forster will be speaking about how the service works and the importance of the 7 strands of the quality standard - the recruitment process, training and ongoing support, including how volunteers are recognised and thanked.

14.30 - 15.30 Closing Plenary: IMPACT
Leading the Way with Volunteer Engagement: A case study of volunteering opportunities and value in Sheffield Engineering Leadership Academy
Dr Gary C. Wood, University Teaching Fellow in Professional Skills, Head of Sheffield Engineering Leadership Academy, University of Sheffield

This session will discuss how volunteering opportunities allow SELA students to learn from the best: from the professionals who can show them how to realise their aspirations, and help them to succeed. We will show how volunteers support our programme as mentors, guest speakers, industry visit hosts, and workshop facilitators, bringing our programme to life, and helping students connect their classroom-based learning to their future challenges and careers. 
The session will be facilitated by Dr Gary C Wood, Head of SELA, with a panel including SELA alumnus James Featherstone from Network Rail, who now volunteers as a mentor, and current SELA students: Tahira Resalat, Kyle McLean, James Whitehead, and Yomna Eid. Following an overview of the programme and its volunteer support, we will conclude with a panel discussion and opportunity for you to ask questions.

15.30 - 16.00 Closing Remarks

16.00 Conference Ends

CASE Europe reserves the right to amend the programme without notice.