Conferences & Training
Programme - Working with Volunteers 2018

We will announce the 2018 programme in the coming months. See below for the 2017 programme.
Wednesday 10 May 2017

12:00 - 13:00 Registration and lunch 

13:00 - 13:15 Welcome by the chairs and ice-breaker
Emma Packham, Alumni Volunteering Manager, The University of Sheffield Emma McFadyen, Head of Alumni Relations and Volunteering, The University of Exeter

13:15 - 14:00 Opening Plenary: You, Me and the PVC Exploring the relationship between Alumni Relations professionals and University Leadership.

During this session, the University of Sheffield's Vice President (Education) Professor Wyn Morgan will share his experiences of working with alumni relations at Nottingham and Sheffield, and his thoughts on the institutional benefits of alumni volunteering. Professor Morgan will share with delegates how his relationship with alumni relations has developed over time and his thoughts on what colleagues should (and shouldn't!) be doing to engage University Leadership to ensure they are effective ambassadors for this area of work. Delegates will have the opportunity to explore these issues further in a Q&A session.

Professor Wyn Morgan, Pro Vice-Chancellor for Learning & Teaching, University of Sheffiled 

14:00 - 14:15 Refreshment Break

14:15 - 15:00 Writing a volunteer strategy 

Writing a strategy for your volunteer programme provides purpose and direction, helps to rally staff and alumni to your cause, maps out resources and capabilities and supports you in prioritising acitvity and developments. Finding the time, framework and head space however, is often a losing battle! In this practical and interactive workshop, the University of Sheffield will work through the process of writing your strategy, providing you with a framework to consider throughout the course of the two day conference and back in the office.

Emma Packham, Alumni Volunteering Manager, The University of Sheffield

15:00 - 15:30 Break

15:30 - 16:30 Jolly Good Fellows

Following a pilot in the Business School, Nottingham Trent University will talk delegates through how they formalised their alumni volunteering programme, the Alumni Fellowship Programme, across the University. The session will cover the pilot, inclusion in the overall University Strategic Plan, development, resourcing, implementation, activities, events, rewards, managing expectations and, most importantly, how they measure its success. They will also share the overall impact this has had on student employability, employer engagement, alumni relations activities, philanthropic support, and community giving - and their highs and low

Clare Oswin, Alumni Relations Manager, Nottingham Trent University and Susan Vogel, Alumni Volunteering Officer, Nottingham Trent University

16:30-17:30 Break out, choose one:

Stream A: International alumni volunteering opportunities

Stream B: Student Engagement

If volunteering is a key tool to both improve alumni engagment and deliver strategically impactful projects, how can we involve more internaitonal alumni to support our institutional missions? And what challenges come with involving alumni who are based internationally? This session will explore (share?) a range of volunteering projects suitable for international alumni and share some of the practicalities involved in getting them up and running and also managing their delivery.

Emma McFadyen, Head of Alumni Relations and Volunteering, The University of Exeter.

Many alumni volunteering activities are designed to support student employability and student experience; for example mentoring, careers talks, support for student societies, etc. This session will examine how, as Volunteer/Alumni Managers, we can better engage students in this process.

We will look at examples of working with students to create alumni volunteering projects/activities which benefit them directly. What are the benefits and challenges? How can we promote the awareness and appreciation of alumni giving back amongst students and engage students more directly in our work?

Hannah Fox, Senior Alumni Relations Manager, Student Engagement, London Business School


17:30 - 18:00 Free time

18:00 - 19:00 Drinks Reception, Halifax Hall 

19:00- 22:00  Dinner, Halifax Hall

Thursday 11 May 2017

08:00 - 09:00 Breakfast Roundtables

09:00 - 10:00 Plenary Panel session - Volunteering and campaigns
This panel session will feature colleagues from a number of Universities who either have, or are preparing to, launch integrated campaigns with targets for gifts of both money and time. The panel will share insights into key considerations including:

  • Effective target setting - how and why we chose our targets.
  • Campaign messaging - how are we asking alumni for time and
  • money? How are we bringing staff and students on board with both aspects of our Campaign?
  • Are these ‘our' targets? - how can alumni relations/volunteering and giving colleagues work together to support the delivery

of both targets?

Sarah Armour, Alumni Volunteers Manager, The University of Glasgow, Alexandra Broekema, Senior Alumni Relations Manager (International), University College London, Sue Martin, Head of Campaign and Supporter Engagement, University of Reading, Hannah Fox, Senior Alumni Relations Manager, Student Engagement, London Business School, Emma McFadyen, Head of Alumni Relations and Volunteering, The University of Exeter.

10:00 - 10:15 Refreshment Break

10:15-  11:15:

Break out, choose one: 

Stream A: Recognition: retention, reputation and recruitment

Stream B: Demonstrating Impact

Alumni don't necessarily volunteer because they expect a reward, however it is important to recognise the time and impact they have on the institution to demonstrate how much we value and appreciate their involvement. A well planned and executed stewardship and recognition programme supports the retention of volunteers, enhances the reputation of your institution and is a powerful recruitment tool through showcasing and celebrating volunteers. The University of Sheffield talks through their approach to recognising volunteers, including thank you events, recognition circles and personal development opportunties for alumni.

Emma Packham, Alumni Volunteer Manager, The University of Sheffield

We all know that demonstrating impact is a key element of volunteering success. This is what shows why volunteering is important for your institution and encourages your volunteers to keep giving. However, identifying how to best do this is often tricky! Many of us record the input into volunteering - for example, the number of alumni volunteers each year, the number of hours they give and the types of projects that they support. However, what is the level of impact that they have individually and as a group?
This session will take a pragmatic look at how to start demonstrating the impact of your volunteering activities, starting small and building from what you already have. We will also explore different impact messages for your key stakeholders and some tips about getting maximum exposure with minimum effort.

Emma McFadyen, Head of Alumni Relations and Volunteering, University of Exeter

11:15 - 11:45 Networking and Refreshment Break

11:45 - 12:45 "One team" - fostering genuine collaboration within the institution
Some of the most effective volunteering activities that truly deliver against institutional priorities are those which involve collaboration with colleagues in other departments - such as careers, recruitment and widening participation teams. This panel session share some examples of how this can work well in practice. How can we build new volunteering projects based on mutual benefit? How can we best build relations and trust with colleagues? What processes need to be put in place, what data can we share and how?

Nicole Fouchier, Stakeholder Engagement Management Consultant, Emojiee and Anna McAdam, Career Consultant, Careers Service, Aberystwyth University, Grace Surman, Alumni Relations Manager, College of Engineering & Physical Sciences, Ther University of Birmingham

12:45-13:45 Lunch


Stream A: Case Study: Cities to Cities Programme

Stream B:  Communicating with alumni volunteers

2016 saw the launch of an innovative pilot programme that will enhance student's leadership and employability skills through a widening global experience.

The University of Leeds, with delivery Partner Common Purpose, developed a 7-day structured leadership programme, through which undergraduate students had the opportunity to learn from International businesses and high achieving alumni in New York City.

During this session we shall share the aims and objectives of the Cities to Cities programme, its development and impact. We brought together Senior North American and Leeds alumni, Leeds academics, Leeds City council members and some students with more limited social capital who have demonstrated the potential to be the leaders of tomorrow. A member of the UoL Alumni and Development team will talk about the benefits for alumni engagement, along with a member of Student Opportunity who managed the programme.

But you do not have to take our word for it as you will also hear from two of the students who will talk to you about their experience and how it has benefited them.

We will end with a panel discussion with the opportunity to ask questions and explore how you might wish to deliver a student leadership programme in a similar context.

Roohi Lupton, Supporter Volunteering Officer, University of Leeds

Carrie Vernon, Head of Marketing, Corporate Communications, The University of Sheffield

15:00-15:30 Writing a volunteer strategy II

Emma Packham, Alumni Volunteer Manager, University of Sheffield 

15:30 Closing Remarks

CASE Europe reserves the right to amend the programme without notice.