Conferences & Training
Programme - Working with Volunteers 2018

Wednesday 9 May 2018

11:45 - 12:45 Registration and lunch 

12:45- 13:00 Welcome and Ice Breaker
Hannah Fox, Associate Director, Alumni Relations, London Business School
Rachael Green, Head of Volunteering, University of Nottingham

13:00 - 14:00 Opening Plenary - The Importance of Volunteering and How it Links into Alumni Relations and Fundraising 
Holly Peterson, Head of Constituency Engagement, University of London

14:00 - 15:00 Plenary 2: Working with International Volunteers
Markus Karlsson Jones, Global Volunteer and Networks Officer, University of Manchester
Johana Canda-Fiserova, Senior International Alumni Manager, King's College London

15:00 - 15:30
Refreshment Break

15:30 - 16:30 Plenary 3: How does Volunteering work with Fundraising?
Alumni volunteering can be the perfect step to improving engagement with the University, but how does your volunteering programme work with your fundraising programme to enable the journey of the alumnus? Hear from different fundraising and volunteering professionals telling their stories about how giving time or giving money can work together, providing tips and tricks on how to make this work for your institution.
Sarah Jeffs, Senior Development Manager, London Business School
Lizzie Ruse, Alumni Volunteer Manager, University of Sheffield
Elspeth Gilfillan, Director of Philanthropy, University of Nottingham
Phil Steel, Head of Alumni Engagement, University of Leeds

16:30-17:30 Breakout Session 1 (please select one):

Stream A: Volunteers and Careers

Student Engagement: The What, the Why and the How

This session will explore the benefits and challenges of working with Careers teams to deliver successful alumni volunteering projects that also enhance the student experience. Alumni volunteers can play a key role in supporting student employability whether through mentoring students, giving careers talks, attending networking events, hosting business visits, facilitating work placements or sharing their experiences and career journeys through profiles. There are clear opportunities for alumni and careers teams to collaborate, but how do we ensure the best experience for both students and alumni? We will examine where alumni relations and careers team objectives are aligned and where they may differ, and consider issues around perceptions, the sharing of data, ownership and buy-in.

Lizzie Ruse, Alumni Volunteer Manager, University of Sheffield

Engaging the student body with alumni and alumni volunteering can be difficult with so many other demands and competition for their time. This session will explore what we mean by student engagement, how it can help us now and in the future, and look at techniques and activities you can undertake to help to involve students in alumni relations and understand what it means. Session attendees will have the opportunity to share their questions and experiences.
The session is aimed at those who have either undertaken student engagement activity or those who have not undertaken any activity yet but would like to do so in the future.

Helen Crowther, Alumni Groups and Networks Officer, Exeter University

17:30 - 18:00 Free time

18:00 - 19:00 Drinks Reception

19:00- 22:00 Conference Dinner
Brasserie Blanc, Victoria Mill, Sovereign Street, Leeds, LS1 4BJ

Thursday 10 May

08:00 - 09:00 Breakfast Roundtables

1. Building the Volunteer Pipeline
2. Working with Volunteers to Fundraise
3. Boards and Committees
4. When Volunteers go Rogue

09:00 - 10:00 Plenary 4: Volunteer Stewardship

Nora Capocci, Alumni Relations Coordinator, London Business School
Rebecca Day, Head of Donor Relations, University of Nottingham

10:00-  11:00: Breakout Session 2 (please select one) 

Managing an Established Volunteer Programme and Keeping it Fresh

Setting up a Volunteer Programme (the Good, the Bad and the Ugly)

Beth Cossey, Alumni Engagement Officer, University of Exeter Business School

Josh Papanicola, Alumni Engagement Officer, University of Exeter Business School

11:00 - 11:30 Networking and Refreshment Break

11:30 - 12:30 Breakout Session 3 (please select one)

Using Alumni Surveys to Build your Volunteering Pool.

Volunteer KPI's. How to Prove you are Doing Good for your Institution.

What is special about alumni who volunteer and alumni who don't? What motivates volunteers to give time and what stands in their way? What can we do to keep our volunteers giving and encourage their peers to do the same? These are just some of the questions that education development professionals are seeking to answer through alumni research. Part presentation, part workshop, we'll cover the insights that academic and industry research have given us so far, how you can use these insights to build your volunteer pool, and why many institutions are commissioning their own qualitative and quantitative research in this area. The second half of the session will be an opportunity to develop your own volunteering research question according to our magic formula. We'll discuss how to choose an appropriate research methodology to suit, and give you some professional tips for focus groups and survey questionnaire design.

Holly Palmer, Consultant, Holly Palmer Consulting
Frances Brown, CEO of User Research Consultancy, Fowlam

12:30 - 13:30 Lunch

13:30 - 14.30 Breakout Session 4 (please select one)

GDPR and the Impact on Volunteers

Working with Volunteers to Fundraise.

Peer to peer messaging is one of the most effective ways to communicate with your alumni community, especially when it comes to fundraising. From Graduating Class Gifts to Giving Days, the team at London Business School work with large numbers of volunteer fundraisers to help raise money for the School. In this session, we will explore the benefits of using peer to peer fundraising campaigns with volunteers to encourage philanthropic support, as well as share some of the challenges we've faced and the strategies we've used to maximise our volunteer involvement in giving.

Hannah Fox, Associate Director, Alumni Relations, London Business School and Nora Capocci, Alumni Relations Coordinator, London Business School

14.30 - 14.45 Refreshment Break

14.45 - 15.45 Closing Plenary

15.45 - 16.00 Closing Remarks

16.00 Conference Ends

CASE Europe reserves the right to amend the programme without notice.