Conferences & Training
Programme - Working with Volunteers 2018

Wednesday 9 May 2018

11:45 - 12:45 Registration and lunch 

12:45- 13:00 Welcome and Ice Breaker
Hannah Fox, Associate Director, Alumni Relations, London Business School
Rachael Green, Head of Volunteering, University of Nottingham
Seren Bradshaw, Educational Programmes Manager, CASE Europe 

13:00 - 14:00 Opening Plenary - The Importance of Volunteering: Boxing, Trees and Tables
Join us to start off the conference by learning about why volunteering matters to your institution, how it links with alumni relations and fundraising, get tips on how to set up a new programme, talk about the future of volunteering in HE, and learn why all this can be explained by boxing, trees and tables.
Holly Peterson, Head of Constituency Engagement, University of London

14:00 - 15:00 Plenary 2: Working with International Volunteers
Markus and Johana will take the audience through the journey of identifying, recruiting, stewarding and managing volunteers. Starting with definitions; they'll draw the key distinctions between alumni volunteering in the on-campus and international contexts. they'll explore what their data tells us about the type of person most likely to become an alumni volunteer and then will move onto talk about building and managing volunteer teams to run your international alumni groups. This session will look at the psychology of the volunteer relationship and finally examine the relative risks and opportunities of this area of alumni relations.
Markus Karlsson Jones, Global Volunteer and Networks Officer, University of Manchester
Johana Canda-Fiserova, Senior International Alumni Manager, King's College London

15:00 - 15:30
Refreshment Break

15:30 - 16:30 Plenary 3: How does Volunteering work with Fundraising?
Alumni volunteering can be the perfect step to improving engagement with the University, but how does your volunteering programme work with your fundraising programme to enable the journey of the alumnus? Hear from different fundraising and volunteering professionals telling their stories about how giving time or giving money can work together, providing tips and tricks on how to make this work for your institution.
Sarah Jeffs, Senior Development Manager, London Business School
Lizzie Ruse, Alumni Volunteer Manager, University of Sheffield
Elspeth Gilfillan, Director of Philanthropy, University of Nottingham
Phil Steel, Head of Alumni Engagement, University of Leeds

16:30-17:30 Breakout Session 1 (please select one):

Stream A: Volunteers and Careers

Student Engagement: The What, the Why and the How

This session will explore the benefits and challenges of working with Careers teams to deliver successful alumni volunteering projects that also enhance the student experience. Alumni volunteers can play a key role in supporting student employability whether through mentoring students, giving careers talks, attending networking events, hosting business visits, facilitating work placements or sharing their experiences and career journeys through profiles. There are clear opportunities for alumni and careers teams to collaborate, but how do we ensure the best experience for both students and alumni? We will examine where alumni relations and careers team objectives are aligned and where they may differ, and consider issues around perceptions, the sharing of data, ownership and buy-in.

Lizzie Ruse, Alumni Volunteer Manager, University of Sheffield

Engaging the student body with alumni and alumni volunteering can be difficult with so many other demands and competition for their time. This session will explore what we mean by student engagement, how it can help us now and in the future, and look at techniques and activities you can undertake to help to involve students in alumni relations and understand what it means. Session attendees will have the opportunity to share their questions and experiences.
The session is aimed at those who have either undertaken student engagement activity or those who have not undertaken any activity yet but would like to do so in the future.

Helen Crowther, Alumni Groups and Networks Officer, Exeter University

17:30 - 19:00 Free time

19:00- 22:00 Conference Dinner
Brasserie Blanc, Victoria Mill, Sovereign Street, Leeds, LS1 4BJ

Thursday 10 May

08:00 - 09:00 Breakfast Roundtables

1. Building the Volunteer Pipeline
2. Working with Volunteers to Fundraise
3. Boards and Committees
4. When Volunteers go Rogue

09:00 - 10:00 Plenary 4: Volunteer Stewardship
We know how to thank for money, but how do we thank for time? Whilst most institutions are able to define their stewardship strategy for their donors, thanking volunteers is still somewhat unknown. In this session we'll hear from different institutions on how they approach volunteer stewardship, how they showcase impact, and the challenges and successes they've had along the way.

Rebecca Day, Head of Donor Relations, University of Nottingham
Laura Martin, Alumni Relations Officer, Birmingham Business School, University of Birmingham

10:00-  11:00: Breakout Session 2 (please select one) 

Managing an Established Volunteer Programme and Keeping it Fresh

Volunteer KPI's. How to Prove you are Doing Good for your Institution.

So your institution has an established volunteer programme. What could possibly go wrong?

In this session we'll be exploring together the challenges, opportunities and threats that might come along with your volunteering programme, as well as:
- What does an established (or successful) volunteering programme look like?
- Why have a volunteering programme?
- How do you keep a programme fresh?

We'll also pit you up against some classic ‘nightmare scenarios' that can arise when managing a volunteer programme, including vanity projects, stale board members and rogue runaway groups!

Beth Cossey, Alumni Engagement fficer, University of Exeter Business School

Josh Papanicola, Alumni Engagement Officer, University of Exeter Business School

Alumni volunteers can play a huge part within your institution, but how do you measure that impact?
This session will give some ideas for keeping your senior team on board, your alumni engaged and your focus on the areas where you can have the most effect.
Laura will talk you through some of the ways Birmingham works with and measures volunteering, including the newly launched 10,000 Lives appeal which gives a new way to think about and measure volunteer activity.

Laura Martin, Alumni Relations Officer, Birmingham Business School, University of Birmingham

11:00 - 11:30 Networking and Refreshment Break

11:30 - 12:30 Breakout Session 3 (please select one)

Using Alumni Surveys to Build your Volunteering Pool.

Engaging New Alumni

What is special about alumni who volunteer and alumni who don't? What motivates volunteers to give time and what stands in their way? What can we do to keep our volunteers giving and encourage their peers to do the same? These are just some of the questions that education development professionals are seeking to answer through alumni research. Part presentation, part workshop, we'll cover the insights that academic and industry research have given us so far, how you can use these insights to build your volunteer pool, and why many institutions are commissioning their own qualitative and quantitative research in this area. The second half of the session will be an opportunity to develop your own volunteering research question according to our magic formula. We'll discuss how to choose an appropriate research methodology to suit, and give you some professional tips for focus groups and survey questionnaire design.

Holly Palmer, Consultant, Holly Palmer Consulting
Frances Brown, CEO of User Research Consultancy, Fowlam

Engaging young alumni is becoming more and more important. With changes on the horizon such as Graduate Outcomes, it is essential that our programmes reflect the needs of our most recent graduates. The University of Exeter has had a recent alumni group for eight years, run by a committee of alumni volunteers, while the University of Birmingham is coming to the end of a year of trialling new activities to engage this audience. Through a variety of case studies, this session will look at how both universities are using volunteering, events and communications to engage their newest alumni. There will be plenty of top tips, recommendations and chance for discussion.

Jane Bower, Student and Young Alumni Engagement Officer, University of Birmingham
Helen Crowther, Alumni Groups and Networks Officer, Exeter University

12:30 - 13:30 Lunch

13:30 - 14.30 Plenary 5 - Setting up a Volunteer Programme (The Good, the Bad and the Ugly)
Everyone has a story to share about a fantastic volunteer experience, but how often does something happen which is just horrible! Everyone has been there and it's often a puzzle to work out what to do about a particularly difficult volunteer. By sharing stories you will realise that you are not alone in this situation and hear how others got through the problems.
Hannah Fox, Associate Director, Alumni Relations, London Business School
Rachael Green, Head of Volunteering, University of Nottingham

14.30 - 14.45 Refreshment Break

14.45 - 15.45 Closing Plenary
Antonia Frezza, Director of People & Culture, Leeds University Union

15.45 - 16.00 Closing Remarks

16.00 Conference Ends

CASE Europe reserves the right to amend the programme without notice.