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Internal Communications

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Help Team Members Troubleshoot Conflicts: Four Steps
Advancement Weekly Article Managers often find themselves in the middle of situations that aren’t theirs to solve, write two workplace conflict experts.

Communication: The Glue That Holds Teams Together
Advancement Weekly Article Strong communication is the glue that holds towers of uncooked spaghetti together. Well, that and marshmallows.

The Neuroscience Behind Awkward Conversations
Advancement Weekly Article Understanding the brain processes behind anxiety can help professionals prevent nervousness and negativity, suggests a communications professional.

4 Steps to Boost Positivity (and Therefore, Productivity)
Advancement Weekly Article A cutthroat work environment just doesn’t pay off, write two happiness and workplace researchers.

The Promise and Risks of Gamification
Advancement Weekly Article Gamification is a potential boon for organizations—but it’s still a gamble, according to business experts.

5 Words to Avoid for More Effective Conversations
Advancement Weekly Article Everyday speech is packed with language that is disempowering, according to one professor and author. Making simple word swaps can reorient your interactions with team members—and with yourself.

4 Better Ways to Say Thanks
Advancement Weekly Article Every day there are several reasons that you, as a manager or an employee, should express your gratitude. Usually a succinct "thanks" will suffice, but according to one workplace expert, that might not be enough.

Working with Corporate Foundations
CURRENTS Article Corporations often don't understand why academia isn't more nimble. Here's what corporations and their foundations expect of universities: aligned priorities, streamlined communication, clear directions and deliverables, an infrastructure for ongoing engagement, and robust data management.

Why Office Gossip Isn't Actually Bad
Advancement Weekly Article No office is immune from gossip. But while many leaders may view office gossip as disruptive, it actually plays a valuable role in organizations, writes one leadership expert.

Where to Look When Communications Break Down
Advancement Weekly Article When a staff member fails to provide feedback, managers should look at the system they have in place for answers, writes one management expert.

The Need for Strong Communication Skills During Conflict
Advancement Weekly Article Strong communication skills are a vital part of effective leadership, but many leaders see them as "soft skills" and not worth developing. This is problematic because weak communication skills can be at the root of many workplace issues, according to one workplace consultant.

Warning! Internal Politics! Proceed at your own risk
CURRENTS Article To manage change successfully off campus, advancement professionals—particularly communicators and marketers—need to get everyone moving in the same direction on campus. Here are some thoughts on everything from grappling with academy-specific problems and people to addressing political challenges the way you'd take on a grassroots campaign.

White Paper Highlights Communications Practices for Student Retention
Article,  BriefCASE Article New research indicates that educational institutions can reduce student anxiety and bolster retention rates with a communication strategy aimed at current students.

Connecting Communicators
CURRENTS Article How do on-campus communicators stay connected at large decentralized universities? Many are developing a communicators network. CURRENTS explores the makeup of these networks (Hint: Social media plays a role.) and how they enhance institutions’ communications and marketing efforts.

Managing Content, Managing Change
CURRENTS Article This article explores the importance of an institutional content strategy and how institutions can develop cross-platform strategies and repurpose content. What is content strategy, and how are institutions approaching it? How is this changing the role of higher education communications professionals?

Inside Out
CURRENTS Article This article looks at how campus internal communications has changed as communications vehicles have moved increasingly from print to online, how this shift has led several larger universities to embrace the news center model, and how this opening of communication has expanded the audiences that internal communicators address.

Un nuevo inicio
CURRENTS Article Este artículo aborda el importante papel que desempeña un presidente interino en la comunicación institucional y el rol que juega el Staff dando apoyo al líder y llevando a cabo los objetivos de comunicación de la institución.

Clean Break
CURRENTS Article This article discusses the important role an interim president plays in institutional communications and the part the communications staff plays in both supporting the interim leader and furthering the strategic communication goals of the institution.

Messages from Within
CURRENTS Article After conducting a review of internal communications, Northwestern University finds that the electronic newsletter still reigns supreme.

Advance Work: Theft Provides Publicity Boon
CURRENTS Article Stolen mascot costumes at Butler University provided the perfect excuse to go viral and drum up some great publicity for the institution.

Campus Confidential
CURRENTS Article One year after the tragedy at Virginia Tech, are institutions better prepared to handle students with mental health crises? Take a look at how a variety of institutions are changing the way they share information about students at risk while they navigate the muddy waters of FERPA and HIPAA regulations.

Repair Required
CURRENTS Article Managing internal communications can be a challenge. But the way that communications are set up internally really gives the external world a clear picture of your institution's brand and message.

Periodical Staff Writing for Internal Audiences: Stanford University School of Medicine - Silver Medal
Best Practice Medical Center Report arrives each week on Wednesday to over 14,000 mailboxes and e-mails throughout Stanford’s medical school. It has an annual budget of $50,000.

Periodical Staff Writing for Internal Audiences: University of Washington - 2007 Bronze Medal
Best Practice University Week promotes excellence and a sense of community among faculty and staff via information delivery, solicitation of input from employees, and recognition of the achievements of its audience and the university. A weekly publication, it has a circulation of approximately 26,000 and an annual budget of $60,000.

Print Internal Audience Tabloids and Newsletters: Duke University - Bronze Medal
Best Practice Working@Duke evolved from the recommendations of a Duke-wide committee which reviewed internal communications across the university and health system. The publication consolidated information from multiple sources and replaced two major publications.

Print Internal Audience Tabloids and Newsletters: Johns Hopkins Medicine - Silver Medal
Best Practice Dome is published monthly except for January and August. Its audience consists of not only employees at the School of Medicine, three hospitals, and clinics but also visitors and patients.

Print Internal Audience Tabloids and Newsletters: University of Pittsburgh - Bronze Medal
Best Practice Pitt Chronicle is printed weekly during the school year. It was established to provide a recurring, low-cost method of presenting the views and pronouncements of the university administration and provide readers with articles about university excellence in research, teaching, learning, and service.

Print Internal Audience Tabloids and Newsletters: Cornell University - Silver Medal
Best Practice The Cornell Chronicle provides weekly coverage of university issues, policies, programs, people, research, and other activities to the greater Cornell community (including students) and friends of the university.

Print Internal Audience Tabloids and Newsletters: University of Alberta - Gold Medal
Best Practice Folio is the faculty and staff newsletter at the University of Alberta. It is published every two weeks during the school year and has a circulation of 7,700.

Print Internal Audience Magazines: Emory University - Gold Medal
Best Practice Momentum is a four-color quarterly that features in-depth stories that complement a biweekly e-mail and Web-based archive. Audiences include Emory’s graduate schools of medicine, nursing, and public health, a national primate research center, and Emory Healthcare.

Print Internal Audience Magazines: York University - Silver Medal
Best Practice YorkU is published five times during the academic year. All issues circulate to students, faculty and staff and three of the five issues also are mailed to donors, alumni, and parents.

Tabloid and Newsletter Publishing Improvement: Imperial College London - Gold Award
Best Practice The Reporter newsletter's purpose is to communicate with the college community across seven campuses in London and two outside London and to encourage a sense of community. It is published every three weeks or 12 issues a year, has a circulation of 6,000 and an annual budget of £21,000.

Periodical Staff Writing for Internal Audiences: Duke University - Gold Medal
Best Practice Working@Duke is a monthly publication that is delivered system-wide to all employees of the university and health system. It has a circulation of 20,000 and an annual budget of $74,800.

Web-Based or Electronic HTML Internal Audience Periodicals: York University - Silver Medal
Best Practice Ylife is a weekly online publication for York University students. Content changes each Monday and focuses on key university messages. Viewers are invited to subscribe to a weekly e-mail highlighting the issue's top stories and features. This e-mail is posted to all 50,000 student addresses on a campus system called Notebox, which students access for various types of information such as exam results.

Web-Based or Electronic HTML Internal Audience Periodicals: University of Kansas - Gold Medal
Best Practice Oread Online is a bi-weekly online newspaper for University of Kansas faculty and staff. It reports important university news-–research, policies that affect employees, and events--and highlights individuals that make the university unique.

Web-Based or Electronic HTML Internal Audience Periodicals: Duke University - Bronze Medal
Best Practice Duke Today is a convenient and entertaining daily e-newspaper that serves the internal Duke community. It launched in March 2006, after more than two years of conversation on campus about internal communications showed that employees were overwhelmed with information and uninformed about important information. The e-newspaper is part of a suite of publications that includes Working@Duke--a monthly publication for employees focusing on staff issues, features and policies--and This Month at Duke--a monthly for internal and external audiences focusing on coming events.

Virtually Secure
CURRENTS Article Institutions are being hacked into more often, and it's the role of campus communicators to educate the campus about risks and precautions. But the task isn't easy. It's difficult to make individuals truly aware of how security issues affect them. This article explores the security problems and issues that institutions face and the strategic communications associated with them and will offer ideas for successful internal communications campaigns based on marketing techniques.

Ground Control
CURRENTS Article This article takes a close look at one campus's process for developing a policy and guidelines for faculty and staff blogs. Included are what led to the development of an official policy, how the conversation began on campus, what administrators hoped to accomplish, who was involved in the discussion, and what issues (legal and otherwise) were considered.

Everything Speaks
CURRENTS Article Everything about an institution, from the tidiness of lobbies to the smile on the receptionist’s face, “speaks” and makes critical impressions on students, visitors, and others. Paying attention to such details can make the difference in whether a campus achieves its strategic goals. This article shares advice on how to incorporate the “everything speaks” marketing philosophy on campus and use it to generate results. The accompanying sidebar highlights the importance of employees and internal communications to this philosophy. It offers suggestions for keeping an institution’s faculty and staff members informed and showing them they are vital to the school’s mission.

Advance Work: Chalk Talk
CURRENTS Article This article highlights one institution's efforts to publicize a new campus service.

Beyond the Welcome Mat
CURRENTS Article We hear so much about communicating with students during the recruitment phases, but what happens once they get in the door? This article explores the ways in which campuses communicate with students while they’re on campus. It looks at how--and how often--communications offices communicate with students other than during crises and what they communicate about.

Advance Work: Keeping an Open Mind
CURRENTS Article Princeton University's publication--Uninvisible: Student Voices on Psychological Health and Well-Being--opens a window into troubled students' minds and identifies campus sources of help.

Inside Voices
CURRENTS Article Internal communications ought to be every bit as strategic as external campus communications, but internal audiences often are overlooked or treated as an afterthought. This article tells how Northwestern University diagnosed its internal communications challenges and responded to them. Northwestern officials conducted extensive market research with 10 different campus subgroups to reveal how each group used the existing channels of communication on campus and how it preferred to receive information. The findings led the university to make significant changes in how it communicates with students, faculty, and staff.

Home Field Advantage
CURRENTS Article Every integrated marketing program should include a multifaceted internal marketing effort. Drawing on his experiences at Texas Christian University, the author suggests several steps, including a campaign to get buy-in, faculty/staff orientation, customer-service training, and better communications with students and between supervisors and staff. This article is of interest to marketing communications managers.

Campus Cheerleader Or Independent Press?
CURRENTS Article Is the mission of a faculty-staff periodical to be a good-news mouthpiece for the administration or to objectively report issues and events? A little of each, says Kelly, editor of the internal campus newspaper at American University. She describes how AU’s newspaper developed credibility, built readership, and maintained the administration’s trust even while reporting on controversial issues.

Write-Minded: The Inside Story
CURRENTS Article To keep faculty, staff, and students well informed and connected to their institution, public relations staff should put a high priority on internal communications. The author describes the online and print publications created for campus audiences at George Mason University.

Small Office: Lift the Fog
CURRENTS Article Communicating with faculty and staff is as important to fund raisers as reaching external constituencies. These strategies can help a development office raise awareness: 1) Get the word out through such channels as the annual report, the campus newsletter, and voice-mail and email broadcasts. 2) Recruit and educate volunteers from the faculty and staff. 3) Use unrestricted dollars to offer competitive professional development grants for faculty and staff. 4) Meet and greet campus colleagues by sponsoring social functions, attending division meetings, volunteering for other offices' projects, and having lunches with faculty and staff.

AdvanceWork: Getting Your Points Across
CURRENTS Article AdvanceWork: Getting Your Points Across

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