Publications & Products
FAQ: Publications and Products

How can I order CASE publications and products?
Does CASE offer e-books?

What forms of payment are accepted?
Do you accept purchase orders?
How may I get a pro forma invoice?
What shipping rates and shipping options are available?
Do you charge sales tax?
Do you offer bulk discounts?
How do I use a discount code?
How can I change or cancel my order?
What is the CASE Store's return policy?
How may I obtain a receipt for my purchase?
How can I find out the status of my order?
What type of products does CASE offer? Does CASE offer e-books?
How may I contact the CASE Member Support Center?


How can I order CASE publications and products?

Online
Purchase online at www.case.org/publications.

Email
Visit the member support center for assistance with book purchases.

Mail
To order by mail send a check or money order (payable to CASE STORE) and your order information to:

CASE Store
Department 4022
Washington, DC 20042-4022 USA

Phone
To order by phone, call +1.202.328.2273. Have your credit card information ready. A member support center representative is available to take orders Monday through Friday from 9 a.m. to 5 p.m. U.S. Eastern Time.


What forms of payment are accepted?

CASE accepts various forms of payment and currencies.

Credit card
You must use a credit card to place an order online or over the telephone.

Check
You may pay by check when placing an order by mail.

Make the check payable to CASE STORE.

Wire transfer
To make a payment by wire transfer, please visit the member support center for account information details.

For wire transfers, you are responsible for covering any fees imposed by your bank AND you must add $25.00 to the order total to cover U.S. bank fees.

Currencies
CASE accepts various currencies. When you log in to your CASE account to place an order, your order will reflect your currency.


Do you accept purchase orders?

Prepayment is required for all CASE publication purchases. You may submit a copy of your purchase order to the member support center, and we will email a pro forma invoice to you. When we receive full payment, your order will be fulfilled.


How may I get a pro forma invoice?

To request a pro forma invoice, visit the member support center for more information.


What shipping options are available?

Shipping within the United States and to Canada
All orders are shipped via Federal Express. Please allow five (5) to seven (7) business days for delivery.

Shipping rates must be included in all orders. There is no shipping charge for digital files.

For purchases of 100 or more copies, visit the member support center for special handling.

Rush orders within the United States
Upon request, rush service is shipped by Federal Express. Rush orders must be received by 2 p.m. (U.S. Eastern Time). Orders received after 2 p.m. (U.S. Eastern Time) will ship the following business day.

Shipping to international addresses (outside the United States and Canada)
All orders are shipped via Federal Express. Delivery times vary based on the destination of each shipment.

Shipping rates must be included in all orders. There is no shipping charge for digital files.

For purchases of 100 or more copies, visit the member support center for special handling.

Shipping rates

Shipping rates of CASE publications is based on weight. Please contact the CASE Member Support Center for shipping rate details at +1.202.328.2273.

Do you charge sales tax?

Orders shipped to Washington, D.C., must add 6%  tax, unless the purchasing institution is tax exempt. If your institution is tax exempt, please call us at 202.328.2273 to prove your tax-exempt status.


Do you offer bulk discounts?

CASE offers a 25% discount on orders of 10-99 copies of the same title and a 40% discount on orders of 100 or more copies of the same title.

For purchases of 100 or more copies, please visit the member support center for special handling.


How do I use a discount code?

Visit the member support center for assistance.


How do I use a gift certificate?

Visit the member support center for assistance.


How can I change or cancel my order?

Contact the CASE Member Support Center at +1.202.328.2273 or visit the member support center if you need to change or cancel an order. A member support center representative is available Monday through Friday from 9 a.m. to 5 p.m. U.S. Eastern Time.


What is the CASE Store's return policy?

CASE will accept returns of any hard copy items purchased within 30 days of delivery of a shipment. Items must be in original and saleable condition. A full refund, less shipping charges, will be issued in the same form of payment originally used for purchase within seven (7) to fourteen (14) business days of receiving your return.

Please use a trackable shipping method such as UPS or Federal Express or a USPS tracking service, and include a copy of the original shipping document, a written explanation for the return or a copy of the invoice in the returned package.

Please send returns to:

CASE Returns c/o Global Thinking
4308 Wheeler Avenue
Alexandria, VA 22304

CASE is unable to accept returns of digital products. Digital files may not be refunded or exchanged.

Please call the CASE Member Support Center at +1.202.328.2273 or visit the member support center if you received an incorrect or defective item. A member support center representative is available Monday through Friday from 9 a.m. to 5 p.m. U.S. Eastern Time.


How may I obtain a receipt for my purchase?

A confirmation email is automatically sent upon placing an order.

Visit the member support center if you need a receipt for your order. You may also access your order history and receipts when you log in your CASE account.


How can I find out the status of my order?

If you ordered a hard copy item, you will be able to view tracking information by logging into your account on the CASE website.

If you ordered a digital file, you can access the file by logging into your account on the CASE website.

If you preordered an item, you may check the status of these brand new CASE titles on the New Products page.

Contact the CASE Member Support Center at +1.202.328.2273 or visit the member support center for assistance.


What type of products does CASE offer? Does CASE offer e-books?

Print publications
Hard copy items will be shipped.

E-books

  • How do I purchase e-books?
    CASE e-book editions are available for purchase exclusively via the online CASE Store. We do not have agreements in place at this time with e-book resellers such as Amazon, Barnes & Noble, Apple, Google Books, Kobo or Blio.
  • Which CASE titles have an e-book version?
    If a CASE title has an available e-book format (EPUB or Mobi) it will be indicated on the product page for that title.
  • Which e-book format should I purchase? On what devices can I read these files?
    It is important that you select the right e-book format for optimal viewing on your e-reading device. Our e-books are readable on all the major devices using e-reader software and applications.
    • An EPUB file that you can load to your Adobe e-book readers and Apple devices. The .epub file type is supported by most major devices and e-reader applications, including the iPad, Nook, Kobo, Chrome Readium, and Adobe Digital Editions. If you intend to read CASE e-books on a computer instead of an e-reader or tablet, you must have e-reader applications installed to open these files. Adobe PDF readers will not open an EPUB file.
    • A Mobipocket (Mobi) file that is readable on all Kindle devices, on all non-Kindle devices that support the Kindle e-reader applications available, and on your PC or Mac using the free Kindle for PC or Kindle for Mac e-reader applications.
  • How do I load my e-books to my devices?
    You may download your e-book immediately upon completion of your purchase. A "Download Now" button will appear on the Order Summary screen.

    You may also access your e-book when you Login to the CASE website and visit the "Purchase History" section under the purchaser's CASE profile.
  • Can I return or exchange my e-book?
    It is important that you select the right e-book format for optimal viewing on your e-reading device. All e-book purchases are not returnable or exchangeable.
  • What if I have questions about my e-book?
    Contact the CASE Member Support Center at +1.202.328.2273 or visit the member support center for assistance.


How may I contact Customer Service?

If you have questions, need assistance or would like to give us feedback, please visit the member support center or call +1.202.328.2273. A member support center representative is available Monday through Friday from 9 a.m. to 5 p.m. U.S. Eastern Time.