GLBT-L Listserv FAQ

How do I subscribe to GLBT-L?

To subscribe to GLBT-L, send an email message to listserv@list.case.org that says:

SUBSCRIBE GLBT-L Firstname Lastname

How do I post to GLBT-L?

To distribute a message to other subscribers send an email to GLBT-L@list.case.org

REPLY to a message when you want to respond to someone else's post to GLBT-L. Replying to a message will automatically route your message to the list.

SEND a new message when you want to discuss a new topic with the list. You'll need to specify GLBT-L@list.case.org in your address line.

What is the difference between listserv@list.case.org and GLBT-L@list.case.org?

• If you want to ask a question of GLBT-L participants or reply to a question, you use GLBT-L@list.case.org.
• All administrative requests such as SUBSCRIBE or SIGNOFF should go to listserv@list.case.org.
• If you send listserv commands to GLBT-L@list.case.org, your request will be distributed as a message to all GLBT-L subscribers.

How do I unsubscribe from GLBT-L?

Sending a message to GLBT-L@list.case.org does not remove your email from the listserv and may not be well-received by your listserv colleagues.

To unsubscribe from GLBT-L, send an email message to listserv@list.case.org that says:

SIGNOFF GLBT-L

How do I turn off GLBT-L while I am on vacation?

CASE recommends that you disable your mail delivery while you are away. To temporarily disable GLBT-L mail without canceling your subscription, send a message to listserv@list.case.org that says:

SET GLBT-L NOMAIL

No further messages from GLBT-L will be sent to you. When you are ready to resume reading GLBT-L messages, send the following message to listserv@list.case.org:

SET GLBT-L MAIL

What if I forget to sign off the listserv before going on vacation? Does my “out-of-office” reply go to all the members of the listserv?

CASE filters out-of-office replies from showing up on the listserv. However, they are filtered based on the specific phrases:

• out-of-the-office
• out-of-office
• out of the office
• out of office
• away from office

If your “out-of-office” reply does not include these phrases, the filter will not work.

I posted a question to the listserv and received an automated reply that said CASE must approve my message. Why?

Posts to GLBT-L do not have to be approved before they are distributed to the listserv. Your post probably requires approval because it has one of the following phrases included in the text:

• out-of-the-office
• out-of-office
• out of the office
• out of office
• away from office

I would like to receive a daily digest of listserv posts. How do I change my settings?

There are three versions for the digest—HTML, traditional and MIME format. Select one depending on your email client and preference. We find that most people prefer the HTML format.

(1) HTML format provides links to the posts and is easy to navigate. Your email must be set to receive HTML.

To set your digest to HTML format, send a message to listserv@list.case.org that says:

SET GLBT-L HTML DIGEST

(2) Traditional format is text only and requires you to scroll through the email to read the posts, though it does include a list of topics at the top of the email.

To set your digest to traditional format, send a message to listserv@list.case.org that says:

SET GLBT-L NOMIME DIGEST

(3) MIME (Multipurpose Internet Mail Extension) format is a middle ground between text and HTML. It includes a table of contents with attachments to each post (in MIME format). Your email client must accept MIME to use this format.

To set your digest to HTML format, send a message to listserv@list.case.org that says:

SET GLBT-L MIME DIGEST

I would like to receive individual emails rather than digest. How do I change my settings?

To resume regular mail delivery of each message when posted, send a message to listserv@list.case.org that says:

SET GLBT-L MAIL

You will receive a digest containing messages to that point and then regular message delivery will resume.

How do I add GLBT-L to the subject line of my messages?

If you do not already see GLBT-L in the header, send an email to listserv@list.case.org with the following in the body and a blank subject:

SET GLBT-L SUBJECTHDR

How do I request a copy of my postings or an acknowledgement?

To receive a copy of your posts, send an email to listserv@list.case.org with SET GLBT-L REPRO in the body of the message with a blank subject.

To receive an acknowledgement, send an email to listserv@list.case.org with SET GLBT-L ACK in the body of the message with a blank subject.

How do I retrieve my listserv control panel password?

Go to the listserv Web site [http://list.case.org/cgi-bin/wa.exe?GETPW1=LMGT1] and follow the instructions in the login box.

What if my emails bounce back from the list?

Forward a copy of your error message to the listserv administrator, Jen Doak, at doak@case.org, and we’ll diagnose and try to fix the problem.

How do I search the archives?

Go to http://list.case.org/cgi-bin/wa.exe?A0=GLBT-L

I tried posting a message to the listserv but it never showed up. Why?

Only listserv members can post to the list. Subscribe to the listserv by following these instructions.

Membership is determined by comparing the sender’s email with the list’s email roster.

Sometimes your email address may change without your knowledge. For example, an address may change from "yourname@server.yourschool.edu" to "yourname@yourschool.edu." GLBT-L sees those as different email addresses. If that happens, send an email to Jen Doak at doak@case.org.

Are vendors and CASE educational partners allowed to participate in GLBT-L? Can they market to the list?

GLBT-L serves as a forum for advancement professionals to get and share ideas, assistance, feedback and guidance with colleagues around the world to enhance their work on behalf of their institutions.

While vendors and CASE educational partners which serve campuses are welcome to subscribe to this list and participate in the conversations, this list is NOT intended to serve as a business opportunity.

Most vendors and CASE educational partners respect the intent of the listservs, offer solid advice when they respond to questions, and do not promote their businesses. We welcome their participation and believe it's important for them to keep up with trends in the field.

Listserv participants who want to be contacted off-line about a potential business relationship should state this specifically in their messages. Otherwise, vendors and CASE educational partners should assume that individuals do not wish to be contacted.

If you have any questions or concerns, please email Jen Doak at doak@case.org.

Are my posts to the listserv private?

All posts to the listserv are publicly available to anyone with Internet access. They show up both in the archives and in searches through Web search engines such as Google, MSN and Yahoo.

CASE listserv etiquette

• Use a meaningful subject line for your messages. This is a time-saving mechanism for readers.
• Don't send messages to the listserv with no content, such as "I agree!" or “Me too!” These messages just increase the number of emails participants receive and are potentially annoying.
• Before sending a message to a CASE listserv, make sure the question or answer is appropriate and is related to the purpose of the list.
• Do not send copyrighted material. If you need to reference it, provide an excerpt or quote with attribution and include the URL to the content.
• Avoid arguments with someone through the listserv. If you disagree with a post, consider sending an email to that person privately.
• Many routine questions have been posed in the listserv’s history, so don't hesitate to search the archives before sending a query to the list.
• Be careful when hitting reply—your response will go to the whole list. Consider emailing the post’s author directly to make comments that are private or not relevant to the topic.