09.00 Registration, tea and coffee

09.35 Welcome
Kate Hunter, Executive Director, CASE Europe

09.40 What volunteers want
June Bradham, President, DevelopMINT, US

10.25 Volunteer workers; time, energy and talent
Looking further on the continuum at volunteers who are expert volunteers (e.g. an accountant), office workers (e.g. retired individuals) or alumni coordinators (e.g. prepare newsletters, maintain alumni website, organize local events, etc.)
Zeba Salman, Alumni Relations Manager, School of Oriental and African Studies

11.00 Coffee and networking break

11.20 Thanking and valuing alumni volunteers
Biennial group leaders' event and annual volunteer reception.
Nat Holtham, Deputy Head, Alumni Relations London School of Economics and Political Science

12.10 Questions from the morning sessions

12.30 Lunch

13.30 Recruiting the ‘right' volunteers and the new concept of making judgment calls
There is no such thing as a bad volunteer, just the wrong one for the job; how to select the best person for the task ahead.
June Bradham, President, DevelopMINT, US

14.30 Coffee and networking break

15.00 Campaign Board
Who and how do you recruit and provide guidance for your campaign boards?
June Bradham, President, DevelopMINT, US

15.30 Monologues from the Generations
Want all ages to give to you? Listen to what will attract the boomer, the X and Millennial
Tucker Branham, Senior Consultant, DevelopMINT, US; Zeba Salman, Alumni Relations Manager, School of Oriental and African Studies and June Bradham, President, DevelopMINT, US

16.15 Group Discussion

16.45 Reporting back from groups

17.00 Closing remarks