FAQ: Online Speaker Series

How does the CASE Series work?

The event is live and interactive with opportunities to ask the presenter(s) questions. The audio portion is delivered over the telephone for reliable and clear sound quality. The visual information is delivered via the Internet.

CASE recommends that you use a speakerphone and a projection system in a conference room and invite as many staff members as you wish to participate in the seminar.

FOR INTERNATIONAL: The event is live and interactive with opportunities to ask the presenter(s) questions. The audio portion is delivered via streaming audio through your computer speakers. The visual information is delivered via the Internet.

CASE recommends that you use a projection and sound system in a conference room and invite as many staff members as you wish to participate in the seminar.

How do I know if my computer is compatible with the Webinar technology?

The Webinar technology runs on Flash software, which is fairly standard on most computers. To test your computer prior to the event, direct your Web browser to the following URL: http://www.ec.commpartners.com/ and click on "Browser Test." If you pass the test, you will see a "Successful" message. If you do not pass the test, you will see a link to the site where you can download the most updated version of Flash at no charge. Once you have completed this download, you should take the browser test again. (It is not necessary to take the audio portion of the browser test.)

You may view this event using a PC or a Mac. For PC users, it is recommended that you use the Internet Explorer Web browser. If you are using a Mac, it is recommended that you use the Safari Web browser.

You can contact CommPartners customer service and technical support Monday through Friday, 8 a.m. to 5 p.m. U.S. Eastern Standard Time, at +1-800-274-9390 or +1-443-259-0630 (outside the United States and Canada); or via e-mail at case@commpartners.com.

What is CommPartners?

CommPartners is CASE's full service provider for webinars and other e-learning opportunities.

How do I get my instructions for the live event?

Upon registration, you will receive an e-mail confirmation that includes complete internet and phone instructions. You will receive reminder e-mails again 10 days, five days and one day prior to the live event.

How do I get my handout materials?

The e-mail confirmation and reminder e-mails you receive after registration will contain a link to materials and resources related to the program when they are ready for distribution. Click on the link to view or print these materials for all participants. Handouts will also be accessible during the live event.

How much does it cost?

Your registration fee is per site, not per person; invite all key staff to participate for one low cost: US$195 for members or US$325 for nonmembers.

What does my registration fee include?

• One master set of handouts
• One Internet connection
• One toll-free telephone connection (This applies only to the United States and Canada)

Are there any complimentary items included and discounts available?

• Enjoy two free views of the On-Demand Recording after the event.

How do I register?

There are several options:

Online
Pay by credit card.

Phone
Pay by credit card. Toll-free at 1-800-274-9390 or +1-443-259-0630.
Hours: Monday-Friday, 8 a.m. to 5 p.m. (U.S. Eastern Standard Time). Available until one hour before the event starts.

Fax
Fax registration form to CommPartners at +1-443-259-0522.

What if I need to cancel?

A full refund is available up to one hour before the event.

Are recordings available?

All online seminars are recorded. You may purchase the recording prior to or after the live event.

Is there someone at CASE I can contact?

For more information, contact Rob Henry, director of online education, +1-202-478-5671 or henry@case.org.

For CASE Asia-Pacific, contact Tarn Lee Chong, General Manager, + 65-65925031 or chong@case.org.

For CASE Europe, send email to europe@case.org.