Responsiveness is Key in a Crisis
Article The most common mistake institutions make during a crisis is not responding quickly enough to the media, says a communications expert.

Crisis Communications Policies Overlook Social Media, Study Finds
Article While most educational institutions have crisis communications policies, many of those policies do not address the use of social media in a crisis, according to a new study.

What's Going On? A Few Great Crisis Communications Sites
Report,  Article This post from the CASE Social Media blog presents a few examples of university crisis communications pages.

FERPA and Campus Security
National Association of College and University Attorneys
Article Misunderstanding of the Family Educational Rights and Privacy Act (FERPA) generates concern in the U.S. about sharing student information. This bulletin, presented in a Q&A format, explains that FERPA is not an obstacle to appropriate and desirable cautionary communications intended to protect student, campus or public safety.