Crisis Communication and Issues Management in a Networked World
Product This webinar examines the elements of an effective crisis communication plan. It discusses the difference between and issue and a crisis, tells how to test a crisis communication plan and how to use social media during a crisis. This multimedia file is a recording of a webinar originally presented June 7, 2012.

Keeping Cool on the Hot Seat: Dealing Effectively with the Media in Times of Crisis
Product This book offer practical advice on how to deal with the media during any type of crisis at an organization. The new, fifth edition includes information about handling social media as well.