Brett Chambers serves as vice president of volunteer relations. He oversees operations associated with CASE’s volunteer leadership, including the CASE board and three advisory commissions for alumni relations, communications and marketing, and philanthropy, and is the liaison with CASE’s eight districts in North America. He also oversees special projects for the office of the president.
Brett initially joined the CASE staff in 1987, working in the divisions of conference services and public and external affairs before becoming director of educational initiatives. He left CASE to serve as manager of resource development and corporate relations at the National Association of Independent Schools (NAIS) for approximately two years before returning to CASE for his current position in 2001. He holds a bachelor’s degree in journalism from Indiana University.
Donald Falkenstein was appointed CASE’s vice president of business and finance in June 2003 after serving twice as acting vice president. He oversees CASE’s financial and business operations, including budget management, human resources and information technology. He serves as liaison to the board’s finance and audit committee as well as to the treasurers of CASE’s eight districts in North America.
Don joined CASE as its controller in 1998 and has more than 25 years of experience in association financial management with CASE and the American Society of Internal Medicine, where he served as chief financial officer, director of finance and computer operations, and comptroller. He also worked as an accountant for a D.C.-area accounting firm and served in the U.S. Air Force.
Don is a member of the American Society of Association Executives and the Center for Association Leadership. He holds a bachelor’s degree in accounting from George Mason University.
Tricia King serves as vice president of international operations and is responsible for the global development of CASE. She works with the three regional offices in London, Mexico City and Singapore, providing strategic leadership and ensuring effective collaboration with CASE headquarters.
Before joining CASE, Tricia was at Birbeck, University of London for almost 11 years, serving as pro-vice master for strategic engagement as well as director of external relations. Prior to that, she served as director of marketing, recruitment and admissions at Roehampton University in London and as head of marketing at York St. John University in the City of York.
Prior to joining CASE as a staff member, Tricia was a long-time volunteer of CASE, serving as a trustee on the CASE Europe Board of Directors for eight years and as a member of the CASE Communications and Marketing Commission for three years. She has presented at many CASE conferences worldwide and received the CASE Crystal Apple for Excellence in Teaching Award in 2012. In addition, Tricia is a 2014 recipient of the CASE Europe Distinguished Service Award.
Michael Kiser serves as vice president of marketing and communications. He is responsible for leading a communications and marketing strategy to advance CASE’s vision and mission through an integrated approach on a global basis. Specifically, Michael oversees departments responsible for strategic communications, promotional marketing, advocacy, Currents magazine and editorial projects.
Michael brings 18 years of higher education experience to CASE through his communications and marketing work at Randolph-Macon Woman's College (now Randolph College); Virginia Tech; Colby College; and most recently, at Lafayette College, where he served as vice president for marketing and communications.
Ron Mattocks became CASE's vice president for marketing, membership and external relations in December 2009 after serving as an association and nonprofit consultant. At CASE, he oversees initiatives in marketing, membership, member support center, corporate relations, and government relations and institutionally related foundations. He also serves as staff liaison to the Commission on Alumni Relations and the board's member services committee.
Before joining CASE, Ron served as principal of Mattocks & Associates Inc. and held senior-level marketing and membership roles at the American College of Cardiology, the American Society for Training and Development, the American Academy of Ophthalmology and the New Jersey Hospital Association. In addition, he has served as assistant vice president for institutional advancement at Rowan University in New Jersey. He is author of the book Zone of Insolvency: How Nonprofits Avoid Hidden Liabilities and Build Financial Strength (Wiley, 2008).
Ron earned master's degrees in management from the University of Pennsylvania and in education/public relations from Rowan University. He earned a bachelor's degree from Philadelphia Biblical University.
Norma Walker serves as CASE vice president of advancement programs, overseeing in-person and online conferences, awards, emerging constituencies, CASE ASAP and the career center. These responsibilities include the annual development, delivery, and evaluation of more than 60 on-site professional development conferences as well as the CASE Online Speaker Series. Each year these conferences attract more than 25,000 participants from all advancement disciplines and experience levels.
Norma is also staff liaison to the board’s Member Services Committee and to the Commission on Philanthropy. Norma joined CASE as director of educational fundraising programs in 1982 and was later named director of all educational programs before her appointment as acting vice president and vice president of professional development. She has also held positions with the Associated Colleges of the Midwest, the Association for Intercollegiate Athletics for Women, and as a teacher. She holds a bachelor’s degree in elementary education from the University of Hartford.